Mailbox not found issue [Scanned]

Wed Jun 19 04:30:01 CEST 2013

Ok so I have been looking at several things and ran the command to remove seen (/usr/lib/cyrus-imapd/cyr_userseen) and it comes back saying it removed from only 4 actual mailboxes out of the 9 accounts actually setup on the system. Maybe I shouldn't have run that command, but I read somewhere that it would reset seen states. I recreated that user I was having problems with again and set the UID to something different than what was previously being used and I logged in as the new created account and instantly got the SYSTEM I/O error and it's a completely empty mailbox.

I logged in as one of the other active mailboxes and one that it didn't remove seen from and that mailbox has no issues. What is going on here? I looked in the logs and saw nothing that stood out to me except this...

This is from /var/log/maillog

Jun 18 21:21:36 bha-mail imap[26311]: accepted connection
Jun 18 21:21:36 bha-mail master[26373]: about to exec /usr/lib/cyrus-imapd/imapd
Jun 18 21:21:36 bha-mail imap[26373]: executed
Jun 18 21:21:36 bha-mail imap[26373]: IOERROR: opening /var/lib/imap/user_deny.db: No such file or directory
Jun 18 21:21:37 bha-mail imap[26311]: imapd:Loading hard-coded DH parameters
Jun 18 21:21:37 bha-mail imap[26311]: SSL_accept() incomplete -> wait
Jun 18 21:21:37 bha-mail imap[26311]: SSL_accept() succeeded -> done
Jun 18 21:21:37 bha-mail imap[26311]: starttls: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits new) no authentication
Jun 18 21:21:37 bha-mail imap[26311]: client id: "name" "Roundcube" "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command" "/roundcubemail/"
Jun 18 21:21:37 bha-mail imap[26311]: ptload(): fetched cache record (justin at bryanhousing.org)(mark 1371604091, current 1371608497, limit 1371597697)
Jun 18 21:21:37 bha-mail imap[26311]: ptload returning data
Jun 18 21:21:37 bha-mail imap[26311]: canonified justin at bryanhousing.org -> justin at bryanhousing.org
Jun 18 21:21:37 bha-mail imap[26311]: login: localhost [::1] justin at bryanhousing.org PLAIN+TLS User logged in SESSIONID=<bha-mail.bryanhousing.org-26311-1371608496-1>
Jun 18 21:21:37 bha-mail imap[26311]: IOERROR: opening index bryanhousing.org!user.justin: System I/O error
Jun 18 21:21:37 bha-mail imap[26311]: USAGE justin at bryanhousing.org user: 0.050992 sys: 0.010998
Jun 18 21:21:38 bha-mail imap[17165]: accepted connection
Jun 18 21:21:38 bha-mail imap[26347]: accepted connection
Jun 18 21:21:38 bha-mail master[26380]: about to exec /usr/lib/cyrus-imapd/imapd
Jun 18 21:21:38 bha-mail imap[26380]: executed
Jun 18 21:21:38 bha-mail imap[26380]: IOERROR: opening /var/lib/imap/user_deny.db: No such file or directory
Jun 18 21:21:38 bha-mail imap[17165]: imapd:Loading hard-coded DH parameters
Jun 18 21:21:38 bha-mail imap[17165]: SSL_accept() incomplete -> wait
Jun 18 21:21:39 bha-mail imap[17165]: SSL_accept() succeeded -> done
Jun 18 21:21:39 bha-mail imap[17165]: starttls: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits new) no authentication
Jun 18 21:21:39 bha-mail imap[17165]: client id: "name" "Roundcube" "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command" "/roundcubemail/?_task=mail&_refresh=1&_mbox=INBOX&_action=list&_remote=1&_unlock=loading1371608516946&_=1371608516949"
Jun 18 21:21:39 bha-mail imap[17165]: ptload(): fetched cache record (justin at bryanhousing.org)(mark 1371604091, current 1371608499, limit 1371597699)
Jun 18 21:21:39 bha-mail imap[17165]: ptload returning data
Jun 18 21:21:39 bha-mail imap[17165]: canonified justin at bryanhousing.org -> justin at bryanhousing.org
Jun 18 21:21:39 bha-mail imap[26347]: imapd:Loading hard-coded DH parameters
Jun 18 21:21:39 bha-mail imap[17165]: login: localhost [::1] justin at bryanhousing.org PLAIN+TLS User logged in SESSIONID=<bha-mail.bryanhousing.org-17165-1371608498-1>
Jun 18 21:21:39 bha-mail imap[26347]: SSL_accept() incomplete -> wait
Jun 18 21:21:39 bha-mail imap[17165]: IOERROR: opening index bryanhousing.org!user.justin: System I/O error
Jun 18 21:21:39 bha-mail imap[17165]: USAGE justin at bryanhousing.org user: 0.058991 sys: 0.013997
Jun 18 21:21:39 bha-mail imap[26347]: SSL_accept() succeeded -> done
Jun 18 21:21:39 bha-mail imap[26347]: starttls: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits new) no authentication
Jun 18 21:21:39 bha-mail imap[26347]: client id: "name" "Roundcube" "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command" "/roundcubemail/?_task=mail&_action=getunread&_remote=1&_unlock=0&_=1371608516954"
Jun 18 21:21:39 bha-mail imap[26347]: ptload(): fetched cache record (justin at bryanhousing.org)(mark 1371604091, current 1371608499, limit 1371597699)
Jun 18 21:21:39 bha-mail imap[26347]: ptload returning data
Jun 18 21:21:39 bha-mail imap[26347]: canonified justin at bryanhousing.org -> justin at bryanhousing.org
Jun 18 21:21:39 bha-mail imap[26347]: login: localhost [::1] justin at bryanhousing.org PLAIN+TLS User logged in SESSIONID=<bha-mail.bryanhousing.org-26347-1371608498-1>
Jun 18 21:21:39 bha-mail imap[26347]: IOERROR: opening index bryanhousing.org!user.justin: System I/O error
Jun 18 21:21:39 bha-mail imap[26347]: USAGE justin at bryanhousing.org user: 0.084987 sys: 0.008998

This is what shows when I logged in as the user that I started having problems with. Even the completely new blank empty mailbox I created just before logging in gets the SYSTEM I/O error.

Will

From: sandwormusmc at gmail.com [mailto:sandwormusmc at gmail.com] On Behalf Of Matt Moldvan
Sent: Tuesday, June 18, 2013 2:37 PM
To: William Reynolds; kolab-users at kolab.org
Subject: Re: Mailbox not found issue [Scanned]

Do you see any useful information in /var/log/maillog on the server?  Or in the RoundCube logs?

By the way, a Google search turned up this: http://roundcube-webmail.10982.n7.nabble.com/STATUS-System-I-O-error-td5540.html

Corrupt seen db in the above case, and another Google search for "fix seen database Cyrus" brought up http://arstechnica.com/civis/viewtopic.php?f=16&t=215223, which seems to say to rename the seen file for that user.  I tried it in our environment and logged in as the user, didn't cause any issues...

On Tue, Jun 18, 2013 at 3:30 AM, William Reynolds <wreynolds at rrwds.net<mailto:wreynolds at rrwds.net>> wrote:
I am using Centos 6. I tried the command Matt gave and it seemed to have a bad reaction. After I ran the command it now says SYSTEM I/O ERROR when I login to roundcube as that user.

-----Original Message-----
From: kolab-users-bounces at kolab.org<mailto:kolab-users-bounces at kolab.org> [mailto:kolab-users-bounces at kolab.org<mailto:kolab-users-bounces at kolab.org>] On Behalf Of Paul Klos
Sent: Tuesday, June 18, 2013 1:46 AM
To: kolab-users at kolab.org<mailto:kolab-users at kolab.org>
Subject: Re: Mailbox not found issue [Scanned]
If you're on Debian, you'll need version 2.4.17-5 because the reconstruct utility wasn't shipped in earlier versions. You may need to enable the development repository to install that.

Cheers,

Paul

Matt Moldvan schreef op 2013-06-18 3:54:
> Depends on the back end you're using... if it's Cyrus, you can do a
> "/usr/lib/cyrus-imapd/reconstruct -rxf user/someuid".  You may want to
> remove old cyrus.* files in the users spool directory first in case
> those are corrupt for some reason.  The reconstruct may not be in
> /usr/lib/cyrus-imapd in your case, but it shouldn't be too difficult
> to find if it's not...
>
> Hope that helps,
> Matt.
>
> On Mon, Jun 17, 2013 at 7:23 PM, William Reynolds
> <wreynolds at rrwds.net<mailto:wreynolds at rrwds.net>> wrote:
>
>> I got a call today that a user's mailbox apparently was having
>> issues. I get there and have the particular user log in to roundcube
>> and it allows him to log in and the message pops up mailbox not found
>> or something to that effect. So I take a quick look and I see the
>> mailbox folder and messages in there but it seems this user hasn't
>> even been getting messages for a couple days to his mailbox.
>>
>> I create a new user account in webadmin to get him going so he can
>> keep working and now I need to I guess issue the reconstruct command
>> on his new mailbox so it will reindex the old mailbox now that I have
>> those files moved to the new one.
>>
>> How do I issue the reconstruct command on kolab 3? Ive been searching
>> around but the wiki site was no use, and the various cyrus commands I
>> tried do not work either.
>>
>>
>>
>> Thanks Will
>>
>>
>>
>> WM. REYNOLDS
>>
>> President
>>
>> RRWDS Co.
>>
>> TOLL FREE 855 GO RRWDS (855.467.7937)
>>
>> OFFICE 979.383.2953 x2501 | CELL 979.204.4658
>>
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>>
>>
>>
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>> State & Local Government
>>

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