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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ok so I have been looking at several things and ran the command to remove seen (/usr/lib/cyrus-imapd/cyr_userseen) and it comes back saying it removed from
only 4 actual mailboxes out of the 9 accounts actually setup on the system. Maybe I shouldn’t have run that command, but I read somewhere that it would reset seen states. I recreated that user I was having problems with again and set the UID to something different
than what was previously being used and I logged in as the new created account and instantly got the SYSTEM I/O error and it’s a completely empty mailbox.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I logged in as one of the other active mailboxes and one that it didn’t remove seen from and that mailbox has no issues. What is going on here? I looked in
the logs and saw nothing that stood out to me except this…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">This is from /var/log/maillog<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:36 bha-mail imap[26311]: accepted connection<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:36 bha-mail master[26373]: about to exec /usr/lib/cyrus-imapd/imapd<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:36 bha-mail imap[26373]: executed<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:36 bha-mail imap[26373]: IOERROR: opening /var/lib/imap/user_deny.db: No such file or directory<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: imapd:Loading hard-coded DH parameters<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: SSL_accept() incomplete -> wait<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: SSL_accept() succeeded -> done<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: starttls: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits new) no authentication<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: client id: "name" "Roundcube" "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command" "/roundcubemail/"<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: ptload(): fetched cache record (justin@bryanhousing.org)(mark 1371604091, current 1371608497, limit 1371597697)<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: ptload returning data<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: canonified justin@bryanhousing.org -> justin@bryanhousing.org<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: login: localhost [::1] justin@bryanhousing.org PLAIN+TLS User logged in SESSIONID=<bha-mail.bryanhousing.org-26311-1371608496-1><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: IOERROR: opening index bryanhousing.org!user.justin: System I/O error<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: USAGE justin@bryanhousing.org user: 0.050992 sys: 0.010998<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail imap[17165]: accepted connection<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail imap[26347]: accepted connection<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail master[26380]: about to exec /usr/lib/cyrus-imapd/imapd<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail imap[26380]: executed<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail imap[26380]: IOERROR: opening /var/lib/imap/user_deny.db: No such file or directory<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail imap[17165]: imapd:Loading hard-coded DH parameters<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail imap[17165]: SSL_accept() incomplete -> wait<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: SSL_accept() succeeded -> done<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: starttls: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits new) no authentication<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: client id: "name" "Roundcube" "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command" "/roundcubemail/?_task=mail&_refresh=1&_mbox=INBOX&_action=list&_remote=1&_unlock=loading1371608516946&_=1371608516949"<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: ptload(): fetched cache record (justin@bryanhousing.org)(mark 1371604091, current 1371608499, limit 1371597699)<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: ptload returning data<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: canonified justin@bryanhousing.org -> justin@bryanhousing.org<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: imapd:Loading hard-coded DH parameters<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: login: localhost [::1] justin@bryanhousing.org PLAIN+TLS User logged in SESSIONID=<bha-mail.bryanhousing.org-17165-1371608498-1><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: SSL_accept() incomplete -> wait<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: IOERROR: opening index bryanhousing.org!user.justin: System I/O error<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: USAGE justin@bryanhousing.org user: 0.058991 sys: 0.013997<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: SSL_accept() succeeded -> done<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: starttls: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits new) no authentication<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: client id: "name" "Roundcube" "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command" "/roundcubemail/?_task=mail&_action=getunread&_remote=1&_unlock=0&_=1371608516954"<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: ptload(): fetched cache record (justin@bryanhousing.org)(mark 1371604091, current 1371608499, limit 1371597699)<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: ptload returning data<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: canonified justin@bryanhousing.org -> justin@bryanhousing.org<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: login: localhost [::1] justin@bryanhousing.org PLAIN+TLS User logged in SESSIONID=<bha-mail.bryanhousing.org-26347-1371608498-1><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: IOERROR: opening index bryanhousing.org!user.justin: System I/O error<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: USAGE justin@bryanhousing.org user: 0.084987 sys: 0.008998</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></a></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">This is what shows when I logged in as the user that I started having problems with. Even the completely new blank empty mailbox I created just before logging
in gets the SYSTEM I/O error.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Will<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> sandwormusmc@gmail.com [mailto:sandwormusmc@gmail.com]
<b>On Behalf Of </b>Matt Moldvan<br>
<b>Sent:</b> Tuesday, June 18, 2013 2:37 PM<br>
<b>To:</b> William Reynolds; kolab-users@kolab.org<br>
<b>Subject:</b> Re: Mailbox not found issue [Scanned]<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Do you see any useful information in /var/log/maillog on the server? Or in the RoundCube logs?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">By the way, a Google search turned up this: <a href="http://roundcube-webmail.10982.n7.nabble.com/STATUS-System-I-O-error-td5540.html">http://roundcube-webmail.10982.n7.nabble.com/STATUS-System-I-O-error-td5540.html</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Corrupt seen db in the above case, and another Google search for "fix seen database Cyrus" brought up <a href="http://arstechnica.com/civis/viewtopic.php?f=16&t=215223">http://arstechnica.com/civis/viewtopic.php?f=16&t=215223</a>, which
seems to say to rename the seen file for that user. I tried it in our environment and logged in as the user, didn't cause any issues...<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Jun 18, 2013 at 3:30 AM, William Reynolds <<a href="mailto:wreynolds@rrwds.net" target="_blank">wreynolds@rrwds.net</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<p class="MsoNormal">I am using Centos 6. I tried the command Matt gave and it seemed to have a bad reaction. After I ran the command it now says SYSTEM I/O ERROR when I login to roundcube as that user.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
<br>
-----Original Message-----<br>
From: <a href="mailto:kolab-users-bounces@kolab.org">kolab-users-bounces@kolab.org</a> [mailto:<a href="mailto:kolab-users-bounces@kolab.org">kolab-users-bounces@kolab.org</a>] On Behalf Of Paul Klos<br>
Sent: Tuesday, June 18, 2013 1:46 AM<br>
To: <a href="mailto:kolab-users@kolab.org">kolab-users@kolab.org</a><br>
Subject: Re: Mailbox not found issue [Scanned]<o:p></o:p></p>
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<div>
<p class="MsoNormal">If you're on Debian, you'll need version 2.4.17-5 because the reconstruct utility wasn't shipped in earlier versions. You may need to enable the development repository to install that.<br>
<br>
Cheers,<br>
<br>
Paul<br>
<br>
Matt Moldvan schreef op 2013-06-18 3:54:<br>
> Depends on the back end you're using... if it's Cyrus, you can do a<br>
> "/usr/lib/cyrus-imapd/reconstruct -rxf user/someuid". You may want to<br>
> remove old cyrus.* files in the users spool directory first in case<br>
> those are corrupt for some reason. The reconstruct may not be in<br>
> /usr/lib/cyrus-imapd in your case, but it shouldn't be too difficult<br>
> to find if it's not...<br>
><br>
> Hope that helps,<br>
> Matt.<br>
><br>
> On Mon, Jun 17, 2013 at 7:23 PM, William Reynolds<br>
> <<a href="mailto:wreynolds@rrwds.net">wreynolds@rrwds.net</a>> wrote:<br>
><br>
>> I got a call today that a user’s mailbox apparently was having<br>
>> issues. I get there and have the particular user log in to roundcube<br>
>> and it allows him to log in and the message pops up mailbox not found<br>
>> or something to that effect. So I take a quick look and I see the<br>
>> mailbox folder and messages in there but it seems this user hasn’t<br>
>> even been getting messages for a couple days to his mailbox.<br>
>><br>
>> I create a new user account in webadmin to get him going so he can<br>
>> keep working and now I need to I guess issue the reconstruct command<br>
>> on his new mailbox so it will reindex the old mailbox now that I have<br>
>> those files moved to the new one.<br>
>><br>
>> How do I issue the reconstruct command on kolab 3? Ive been searching<br>
>> around but the wiki site was no use, and the various cyrus commands I<br>
>> tried do not work either.<br>
>><br>
>> <br>
>><br>
>> Thanks Will<br>
>><br>
>> <br>
>><br>
>> WM. REYNOLDS<br>
>><br>
>> President<br>
>><br>
>> RRWDS Co.<br>
>><br>
>> TOLL FREE 855 GO RRWDS (855.467.7937)<br>
>><br>
>> OFFICE 979.383.2953 x2501 | CELL 979.204.4658<br>
>><br>
>> <a href="http://www.rrwds.com" target="_blank">www.rrwds.com</a> [1]<br>
>><br>
>> <br>
>><br>
>> Small & Medium Business<br>
>> State & Local Government<br>
>><br>
<br>
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<p class="MsoNormal"><o:p> </o:p></p>
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