Mailbox not found issue [Scanned]

[Matt Moldvan]

Jun 18 21:21:39 bha-mail imap[26347]: IOERROR: opening index
bryanhousing.org!user.justin: System I/O error

That line is the most concerning of the log entries... are the permissions
correct on your spool directory?  They should have the same user:group
ownership that Cyrus runs as ("cyrus" in our case).

The "@" in the mailbox looks odd to me, too.  We go by uid only, so I'm not
sure how common that is in other implementations.  Are the other user
mailboxes specified the same way?


On Tue, Jun 18, 2013 at 10:30 PM, William Reynolds <wreynolds at rrwds.net>wrote:

>  Ok so I have been looking at several things and ran the command to
> remove seen (/usr/lib/cyrus-imapd/cyr_userseen) and it comes back saying it
> removed from only 4 actual mailboxes out of the 9 accounts actually setup
> on the system. Maybe I shouldn’t have run that command, but I read
> somewhere that it would reset seen states. I recreated that user I was
> having problems with again and set the UID to something different than what
> was previously being used and I logged in as the new created account and
> instantly got the SYSTEM I/O error and it’s a completely empty mailbox.***
> *
>
> ** **
>
> I logged in as one of the other active mailboxes and one that it didn’t
> remove seen from and that mailbox has no issues. What is going on here? I
> looked in the logs and saw nothing that stood out to me except this…****
>
> ** **
>
> This is from /var/log/maillog****
>
> ** **
>
> Jun 18 21:21:36 bha-mail imap[26311]: accepted connection****
>
> Jun 18 21:21:36 bha-mail master[26373]: about to exec
> /usr/lib/cyrus-imapd/imapd****
>
> Jun 18 21:21:36 bha-mail imap[26373]: executed****
>
> Jun 18 21:21:36 bha-mail imap[26373]: IOERROR: opening
> /var/lib/imap/user_deny.db: No such file or directory****
>
> Jun 18 21:21:37 bha-mail imap[26311]: imapd:Loading hard-coded DH
> parameters****
>
> Jun 18 21:21:37 bha-mail imap[26311]: SSL_accept() incomplete -> wait****
>
> Jun 18 21:21:37 bha-mail imap[26311]: SSL_accept() succeeded -> done****
>
> Jun 18 21:21:37 bha-mail imap[26311]: starttls: TLSv1 with cipher
> DHE-RSA-AES256-SHA (256/256 bits new) no authentication****
>
> Jun 18 21:21:37 bha-mail imap[26311]: client id: "name" "Roundcube"
> "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command" "/roundcubemail/"*
> ***
>
> Jun 18 21:21:37 bha-mail imap[26311]: ptload(): fetched cache record (
> justin at bryanhousing.org)(mark 1371604091, current 1371608497, limit
> 1371597697)****
>
> Jun 18 21:21:37 bha-mail imap[26311]: ptload returning data****
>
> Jun 18 21:21:37 bha-mail imap[26311]: canonified justin at bryanhousing.org->
> justin at bryanhousing.org****
>
> Jun 18 21:21:37 bha-mail imap[26311]: login: localhost [::1]
> justin at bryanhousing.org PLAIN+TLS User logged in
> SESSIONID=<bha-mail.bryanhousing.org-26311-1371608496-1>****
>
> Jun 18 21:21:37 bha-mail imap[26311]: IOERROR: opening index
> bryanhousing.org!user.justin: System I/O error****
>
> Jun 18 21:21:37 bha-mail imap[26311]: USAGE justin at bryanhousing.org user:
> 0.050992 sys: 0.010998****
>
> Jun 18 21:21:38 bha-mail imap[17165]: accepted connection****
>
> Jun 18 21:21:38 bha-mail imap[26347]: accepted connection****
>
> Jun 18 21:21:38 bha-mail master[26380]: about to exec
> /usr/lib/cyrus-imapd/imapd****
>
> Jun 18 21:21:38 bha-mail imap[26380]: executed****
>
> Jun 18 21:21:38 bha-mail imap[26380]: IOERROR: opening
> /var/lib/imap/user_deny.db: No such file or directory****
>
> Jun 18 21:21:38 bha-mail imap[17165]: imapd:Loading hard-coded DH
> parameters****
>
> Jun 18 21:21:38 bha-mail imap[17165]: SSL_accept() incomplete -> wait****
>
> Jun 18 21:21:39 bha-mail imap[17165]: SSL_accept() succeeded -> done****
>
> Jun 18 21:21:39 bha-mail imap[17165]: starttls: TLSv1 with cipher
> DHE-RSA-AES256-SHA (256/256 bits new) no authentication****
>
> Jun 18 21:21:39 bha-mail imap[17165]: client id: "name" "Roundcube"
> "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command"
> "/roundcubemail/?_task=mail&_refresh=1&_mbox=INBOX&_action=list&_remote=1&_unlock=loading1371608516946&_=1371608516949"
> ****
>
> Jun 18 21:21:39 bha-mail imap[17165]: ptload(): fetched cache record (
> justin at bryanhousing.org)(mark 1371604091, current 1371608499, limit
> 1371597699)****
>
> Jun 18 21:21:39 bha-mail imap[17165]: ptload returning data****
>
> Jun 18 21:21:39 bha-mail imap[17165]: canonified justin at bryanhousing.org->
> justin at bryanhousing.org****
>
> Jun 18 21:21:39 bha-mail imap[26347]: imapd:Loading hard-coded DH
> parameters****
>
> Jun 18 21:21:39 bha-mail imap[17165]: login: localhost [::1]
> justin at bryanhousing.org PLAIN+TLS User logged in
> SESSIONID=<bha-mail.bryanhousing.org-17165-1371608498-1>****
>
> Jun 18 21:21:39 bha-mail imap[26347]: SSL_accept() incomplete -> wait****
>
> Jun 18 21:21:39 bha-mail imap[17165]: IOERROR: opening index
> bryanhousing.org!user.justin: System I/O error****
>
> Jun 18 21:21:39 bha-mail imap[17165]: USAGE justin at bryanhousing.org user:
> 0.058991 sys: 0.013997****
>
> Jun 18 21:21:39 bha-mail imap[26347]: SSL_accept() succeeded -> done****
>
> Jun 18 21:21:39 bha-mail imap[26347]: starttls: TLSv1 with cipher
> DHE-RSA-AES256-SHA (256/256 bits new) no authentication****
>
> Jun 18 21:21:39 bha-mail imap[26347]: client id: "name" "Roundcube"
> "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command"
> "/roundcubemail/?_task=mail&_action=getunread&_remote=1&_unlock=0&_=1371608516954"
> ****
>
> Jun 18 21:21:39 bha-mail imap[26347]: ptload(): fetched cache record (
> justin at bryanhousing.org)(mark 1371604091, current 1371608499, limit
> 1371597699)****
>
> Jun 18 21:21:39 bha-mail imap[26347]: ptload returning data****
>
> Jun 18 21:21:39 bha-mail imap[26347]: canonified justin at bryanhousing.org->
> justin at bryanhousing.org****
>
> Jun 18 21:21:39 bha-mail imap[26347]: login: localhost [::1]
> justin at bryanhousing.org PLAIN+TLS User logged in
> SESSIONID=<bha-mail.bryanhousing.org-26347-1371608498-1>****
>
> Jun 18 21:21:39 bha-mail imap[26347]: IOERROR: opening index
> bryanhousing.org!user.justin: System I/O error****
>
> Jun 18 21:21:39 bha-mail imap[26347]: USAGE justin at bryanhousing.org user:
> 0.084987 sys: 0.008998****
>
> ** **
>
> ** **
>
> This is what shows when I logged in as the user that I started having
> problems with. Even the completely new blank empty mailbox I created just
> before logging in gets the SYSTEM I/O error.****
>
> ** **
>
> Will****
>
> ** **
>
> ** **
>
> *From:* sandwormusmc at gmail.com [mailto:sandwormusmc at gmail.com] *On Behalf
> Of *Matt Moldvan
>
> *Sent:* Tuesday, June 18, 2013 2:37 PM
> *To:* William Reynolds; kolab-users at kolab.org
>
> *Subject:* Re: Mailbox not found issue [Scanned]****
>
> ** **
>
> Do you see any useful information in /var/log/maillog on the server?  Or
> in the RoundCube logs?****
>
> ** **
>
> By the way, a Google search turned up this:
> http://roundcube-webmail.10982.n7.nabble.com/STATUS-System-I-O-error-td5540.html
> ****
>
> ** **
>
> Corrupt seen db in the above case, and another Google search for "fix seen
> database Cyrus" brought up
> http://arstechnica.com/civis/viewtopic.php?f=16&t=215223, which seems to
> say to rename the seen file for that user.  I tried it in our environment
> and logged in as the user, didn't cause any issues...****
>
> ** **
>
> On Tue, Jun 18, 2013 at 3:30 AM, William Reynolds <wreynolds at rrwds.net>
> wrote:****
>
> I am using Centos 6. I tried the command Matt gave and it seemed to have a
> bad reaction. After I ran the command it now says SYSTEM I/O ERROR when I
> login to roundcube as that user.****
>
>
>
> -----Original Message-----
> From: kolab-users-bounces at kolab.org [mailto:kolab-users-bounces at kolab.org]
> On Behalf Of Paul Klos
> Sent: Tuesday, June 18, 2013 1:46 AM
> To: kolab-users at kolab.org
> Subject: Re: Mailbox not found issue [Scanned]****
>
> If you're on Debian, you'll need version 2.4.17-5 because the reconstruct
> utility wasn't shipped in earlier versions. You may need to enable the
> development repository to install that.
>
> Cheers,
>
> Paul
>
> Matt Moldvan schreef op 2013-06-18 3:54:
> > Depends on the back end you're using... if it's Cyrus, you can do a
> > "/usr/lib/cyrus-imapd/reconstruct -rxf user/someuid".  You may want to
> > remove old cyrus.* files in the users spool directory first in case
> > those are corrupt for some reason.  The reconstruct may not be in
> > /usr/lib/cyrus-imapd in your case, but it shouldn't be too difficult
> > to find if it's not...
> >
> > Hope that helps,
> > Matt.
> >
> > On Mon, Jun 17, 2013 at 7:23 PM, William Reynolds
> > <wreynolds at rrwds.net> wrote:
> >
> >> I got a call today that a user’s mailbox apparently was having
> >> issues. I get there and have the particular user log in to roundcube
> >> and it allows him to log in and the message pops up mailbox not found
> >> or something to that effect. So I take a quick look and I see the
> >> mailbox folder and messages in there but it seems this user hasn’t
> >> even been getting messages for a couple days to his mailbox.
> >>
> >> I create a new user account in webadmin to get him going so he can
> >> keep working and now I need to I guess issue the reconstruct command
> >> on his new mailbox so it will reindex the old mailbox now that I have
> >> those files moved to the new one.
> >>
> >> How do I issue the reconstruct command on kolab 3? Ive been searching
> >> around but the wiki site was no use, and the various cyrus commands I
> >> tried do not work either.
> >>
> >>
> >>
> >> Thanks Will
> >>
> >>
> >>
> >> WM. REYNOLDS
> >>
> >> President
> >>
> >> RRWDS Co.
> >>
> >> TOLL FREE 855 GO RRWDS (855.467.7937)
> >>
> >> OFFICE 979.383.2953 x2501 | CELL 979.204.4658
> >>
> >> www.rrwds.com [1]
> >>
> >>
> >>
> >> Small & Medium Business
> >> State & Local Government
> >>
>
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>  ** **
>
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