lost emails in Kolab

[Liutauras Adomaitis]

To be precise there are two users you have this problem. I'm aware of
two cases (one with each user) about lost emails.
Yes there is Kaspersky AV installed. I didn't check the settings yet,
but default AV policy is to have this enabled.
Thanks for your suggestion, I will try to disable AV and see what
happens. Unfortunately I cannot simulate a situation so the only way
to find out is wait for new case. My hope here is AV logs, maybe they
will show something.
Is there a possibility that Outlook crashed during sending and
connector made a mistake putting unsent email to Sent folder?

Thanks again
Liutauras

On Fri, Sep 4, 2009 at 8:18 PM, Doug Finch<dfinch at bynari.net> wrote:
> Hello Liutauras,
> (Summary)
> You have a user that has sent several email messages.  The messages show in the "Sent Items" folder as being "sent".  There is no trace of the emails in the Postfix log files - so we know it never made it to the mail server.
>
> It must be happening somewhere between the Connector and the anti-virus.  Does the user have anti-virus add-ins enabled in Outlook?  Add-ins are known to cause problems with attachments and email in general.  As a simple test, you should disable the AV add-in and see if the problem goes away.  Disabling the AV add-in does not disable AV protection on the end-user's computer either.  They are still protected by the core AV program itself.
>
> To answer your last question - the Connector is responsible for placing the sent mail in the "Sent Items" folder.
>
> Regards,
>
> Doug Finch
> Director of Technical Support
> Bynari, Inc.
> Skype ID: dfsixstring
> "Sharing Made Easy..."
> (sent with BETA 4.0 Connector)
>
> -----Original Message-----
> From: kolab-users-bounces at kolab.org [mailto:kolab-users-bounces at kolab.org] On Behalf Of Liutauras Adomaitis
> Sent: Friday, September 04, 2009 9:39 AM
> To: kolab-users at kolab.org
> Subject: Re: lost emails in Kolab
>
> On Fri, Sep 4, 2009 at 4:21 PM, Thomas Arendsen
> Hein<thomas at intevation.de> wrote:
>> * Liutauras Adomaitis <liutauras.adomaitis at gmail.com> [20090904 14:38]:
>>> we are facing very strange problem: some (very few) emails are lost
>>> between kolab and client (Outlook+Bynari+Kaspersky AV).
>>> Email is in Outlook Send Items, but no evidence on Kolab server
>>> (postfix.log, amavisd.log).
>>
>> If postfix.log does not show any evidence, then the user's email
>> client did not talk to the Kolab server. Maybe he sent it to a
>> different server that threw away the mail?
>>
>
> At the time I was investigating the issue email server was set to
> kolab server. What is the path of email to be delivered? starting form
> Outlook:
> Outlook -> Bynari Connector -> Postfix -> Amavis -> Postfix -> Local or Remote
> Is it correct? Who is responsible for putting emails to sent folder?
>
> Liutauras
>
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