lost emails in Kolab

[Doug Finch]

Hello Liutauras,
(Summary)
You have a user that has sent several email messages.  The messages show in the "Sent Items" folder as being "sent".  There is no trace of the emails in the Postfix log files - so we know it never made it to the mail server.

It must be happening somewhere between the Connector and the anti-virus.  Does the user have anti-virus add-ins enabled in Outlook?  Add-ins are known to cause problems with attachments and email in general.  As a simple test, you should disable the AV add-in and see if the problem goes away.  Disabling the AV add-in does not disable AV protection on the end-user's computer either.  They are still protected by the core AV program itself.

To answer your last question - the Connector is responsible for placing the sent mail in the "Sent Items" folder.

Regards,

Doug Finch
Director of Technical Support
Bynari, Inc.
Skype ID: dfsixstring
"Sharing Made Easy..."
(sent with BETA 4.0 Connector)

-----Original Message-----
From: kolab-users-bounces at kolab.org [mailto:kolab-users-bounces at kolab.org] On Behalf Of Liutauras Adomaitis
Sent: Friday, September 04, 2009 9:39 AM
To: kolab-users at kolab.org
Subject: Re: lost emails in Kolab

On Fri, Sep 4, 2009 at 4:21 PM, Thomas Arendsen
Hein<thomas at intevation.de> wrote:
> * Liutauras Adomaitis <liutauras.adomaitis at gmail.com> [20090904 14:38]:
>> we are facing very strange problem: some (very few) emails are lost
>> between kolab and client (Outlook+Bynari+Kaspersky AV).
>> Email is in Outlook Send Items, but no evidence on Kolab server
>> (postfix.log, amavisd.log).
>
> If postfix.log does not show any evidence, then the user's email
> client did not talk to the Kolab server. Maybe he sent it to a
> different server that threw away the mail?
>

At the time I was investigating the issue email server was set to
kolab server. What is the path of email to be delivered? starting form
Outlook:
Outlook -> Bynari Connector -> Postfix -> Amavis -> Postfix -> Local or Remote
Is it correct? Who is responsible for putting emails to sent folder?

Liutauras

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