Can't logon with new user

[Geoff Nordli]

On 2019-08-08 11:54 p.m., Skale, Franz wrote:
> Hi Geoff,
> Are you sure to have the lastest packages installed ?
> This was a problem in the past but should be fixed now.
> Please do the following:
> 1.) Check´, that the user has been created by issuing the command: 
> kolab lm
> Do you see the mailboxes of the particular user ?
> If not, restart the kolab-server service. (kolabd).
> 3.) If you don't success enable debugging by adding the option -d 9 -l 
> debug (/etc/default(kolab-server) and restart the service.
> Then check the /var/log/kolab/pykolab.log logfile for errors.
>
> Best regards
> Franz
>
> Am 2019-08-09 07:51, schrieb Geoff Nordli:
>> Hi.
>>
>> Not sure where to look with this one. I created a new user on a
>> working Kolab 16 install on centos. For some reason I can't logon to
>> this user.
>>
>> All I am seeing in the logs is:
>>
>> imaps[4433]: badlogin: [10.0.20.6] test at domain.com LOGIN+TLS
>> SASL(-13): authentication failure: checkpass failed
>>
>> All other users on the system are working fine.
>>
>> Any other suggestions on where to look?
>>
>> thanks,
>>
>> Geoff
>>
Thank you Franz.

I upgraded the system, but I am still having some issues.

Interestingly, I created a totally different user and that worked fine.

I tried deleting the problem user.   When I do a kolab 
list-deleted-mailboxes, I see the deleted mailbox.

Create the user again, do a kolab lm and the user is listed.

But I still can't logon.

The only part that is different about this user is the primary email 
address was used as a secondary address from a different user.  I 
removed the secondary address from the other user though.

When I look through the pykolab logs nothing really looks related.

Geoff