Unable to undelete emails from roundcubemail

[Liutauras Adomaitis]

On 2017 m. rugsėjo 20 d., trečiadienis 14:02:21 EEST Lance Charette wrote:
> On 9/20/2017 2:03 AM, Liutauras Adomaitis wrote:
> > Hi,
> > 
> > On 2017 m. rugsėjo 19 d., antradienis 21:37:28 EEST Homer Dokes wrote:
> >> Greetings,
> >> 
> >> I have a user who has inadvertently deleted all the emails in a series
> >> of folders.  The emails are still in their physical mailbox directories
> >> on the server and they can be seen grayed out within the roundcubemail
> >> environment and each one can be selected and the contents reviewed.
> >> 
> >> The issue is that they want to un-delete these emails and I have read
> >> that there is suppose to be a way to do this within roundcubemail by
> >> right clicking on the folder and selecting 'un-delete' however this
> >> option does not exist in either of two different Kolab 3.4
> >> installations.  (I will add that I have done recent (withing last 2
> >> weeks) updates of both services for the Kolab environment.
> >> 
> >> In addition, when attempting to use the expunge command at the CLI it
> >> does not see any of these emails as being marked for deletion or
> >> available for recovery tho they are clearly residing in their respective
> >> mailbox on the hard drive, can be see (tho grayed out) within
> >> roundcubemail, and can have their contents reviewed.  If I toggle the
> >> 'do not show deleted emails' in roundcubemail then these emails
> >> disappear from the roundcubemail display.
> >> 
> >> The same information I have read suggests that the 'un-delete' option
> >> from the pop up menu's has to be 'enabled' however there is no reference
> >> there or in any search on the internet for enabling this option.
> >> 
> >> So.... to recount....
> >> 
> >> emails have been marked for deletion
> >> emails can still be seen in kolab and look to be marked for deletion as
> >> they are grayed out (further substantiated by enabling 'do not show
> >> deleted emails' and having the emails in question disappear)
> >> emails are still in their respective mailbox on the hard drive
> >> emails do not show as marked for deletion when using [su - -s /bin/bash
> >> cyrus -c "/usr/lib/cyrus-imapd/unexpunge -l
> >> user/john.doe/Repairs at example.org"]
> >> roundcubemail option to 'un-delete' in right click pop up menu does not
> >> exist
> >> we can find no where either in config files or through user settings on
> >> roundcubemail to enable the un-delete option.
> >> 
> >> I also searched the users mailing list and could find nothing on this.
> >> 
> >> In a word........   help?
> >> 
> >> As always.... thanks to anyone who can shed light on this.
> >> 
> >> _______________________________________________
> >> users mailing list
> >> users at lists.kolab.org
> >> https://lists.kolab.org/mailman/listinfo/users
> > 
> > To undelete ( or should I say un-mark for deletion) the message you should
> > click on "start" column of that particular message.
> > 
> > There are 2 different things:
> > - mark message as deleted and
> > - expunge message
> > 
> > Mark message for deletion is IMAP protocol "thing" and it is just a flag
> > for a message. IMAP client application (roundcubemail is one of them) can
> > decide how to show such flaged messages.
> > 
> > Expunge - that is actually remove message from the mailbox. After the
> > message is expunged it is no longer in the mailbox and user can't
> > unexpunge that anymore. It is gone.
> > But, if you configure Cyrus IMAP for delayed expunge (which is default),
> > Cyrus IMAP will not remove the message file from the disk for some time.
> > So even though user can't unexpunge the expunged message, sysadmin with
> > access to Cyrus IMAP server can do that with unexpunge utility provided
> > by Cyrus.
> > 
> > So all your observations are correct and as the messages were marked forl
> > deletion you should see those messages as still being in the mailbox, but
> > should not see flaged messages with unexpunge utility, as those messages
> > were not expunged.
> > 
> > Liutauras
> 
> Thank you Liutauras for the reply.
> 
> Can you provide additional information as to what the 'start' column of
> a message may be?  In the messages list of a given folder in
> roundcubemail, I can find no reference to a 'start' column anywhere nor
> anything that one could click on to toggle the un-mark for deletion flag
> and I have clicked on every icon on the page to attempt such an
> action.   Nothing on the screen toggles the 'marked for deletion' item
> back to un-marked.  I could find nothing in an internet search that
> spoke to this 'start' column either.  Further, isn't it quite counter
> productive if one has to perform this process on each individual email
> if many emails were mistakenly marked for deletion in one action (which
> is what happened here)?  Seems a user should be able to reselect all
> those particular emails, right click and have an 'undelete' option right
> below the delete option in the pop up menu.  Right now, as the
> administrator, I would settle for an ability to force an undelete on all
> the emails in a given user mailbox at the command line but that doesn't
> look to exist either.

Ooops, I meant "star" column, not "start". There is a column with a star as 
header in the list of messages of roundcube.

Liutauras
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