frequent ptloader "errors"

[Thomas Spuhler]

On Sunday, October 26, 2014 07:32:45 PM Matthias Busch wrote:
> Kolab 3.3 on debian 7.6 x64
> 
> further settings that MAY be important to know:
> 
> - ssl enabled/required (startssl free certificate)
> - amavis with anti spam and clam av enabled
> 
> - single domain system:
> - system hostname: kolab.domain.tld
> - hostfile: localhost = 127.0.0.1 & kolab.domain.tld, domain.tld, kolab = public ip
> - system mailname: domain.tld
> - kolab/ldap domain setup: dc=domain, dc=tld
> - dns settings: domain.tld and www.domain.tld to public ip, no other ?.domain.tld setup/available
> - mx dns setting: public ip points to domain.tld
> 
> I frequently get ptloader errors in syslog
> 
> Oct 26 16:51:31 kolab ptloader[4179]: No entries found
> Oct 26 16:51:31 kolab imap[8278]: ptload(): bad response from ptloader server: identifier not
> found Oct 26 16:51:31 kolab imap[8278]: ptload failed: but canonified name.name at domain.tld –>
> name.name at domain.tld
> 
> greping the syslog for ptload I can see that the error is frequent:
> 
> 13:17
> 13:32
> 13:47
> 14:02
> 14:17
> 15:21
> 15:36
> 15:51
> 16:06
> 16:21
> 16:36
> 16:51
> ...
> 
> this seems only to happen to my account although currently there are only a handfull accounts set
> up and only two are being used.
> 
> my account is being used with thunderbird and active sync
> the other account is so far only used with active sync
> 
> I tried to look in cron jobs what might be running at those times but I did not find something of
> interest. I do not rule out that I looked in the wrong place though.
> 
> so it may be a problem with imap and/or thunderbird. maybe its frequent since the “causing” client
> is doing stuff at that time...
> 
> this error seems not (yet) to break something badly. I can send and receive mails, I can log in
> via imap-client and webmail and use primary or secondary usernames. however, I suspect that this
> error is causing or at least showing a symptom that sometimes received email does not show up in
> thunderbird (but it does in webmail – which is funny since webmail is connecting via imap as
> well)
> 
> I tried googling and found some older kolab related posts, usually from version < 3.3 and/or with
> multi domain systems Other none related information hints that ptload is used with cyrus imap and
> has to do with ldap auth
> 
> however, all this information is not really helping me figuring out why this error pops up, what
> other problems this might cause and more importantly, how to fix it...
> 
> long story short, I would appreciate some information as to how to find the cause for this problem
> and if possible, fix it.
> 
> thanks
> Catwiesel

Same here with 3.0
-- 
Best regards
Thomas Spuhler

All of my e-mails have a valid digital signature
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