Issues connecting clients

[Andrew Wafaa]

On 11-02-2014 14:05, Aeneas Jaißle wrote:
> Am Dienstag, 11. Februar 2014, 12:52:54 schrieb Andrew Wafaa:
>> Hi,
>> 
>> I'm running 3.1 on openSUSE and mostly things work - chawala being the
>> only failure, or so I thought. I have tried connecting clients to my
>> server and all have failed to actually pul any mail down. Roundcube
>> works fine.
>> 
>> I've tried with multiple clients on multiple OSes - Linux, Android and
>> OSX. I've checked the logs and see no errors, and wonder if there is a
>> config option that I'm missing. Any clues?
>> 
>> Thanks,
>> Andy
>> _______________________________________________
>> users mailing list
>> users at lists.kolab.org
>> https://lists.kolab.org/mailman/listinfo/users
> 
> Hi Andrew,
> 
> can you clarify when the connection fails?
> 1) network connection
> 2) authentication
> 3) post-authentication
> 
Sorry for the omission. The failure happens post-authentication. So the 
client "connects" to the server, but is unable to display any email or 
folder.

> 
> * What repositories are you using?
I'm using the Kolab:Unstable and Kolab:Extras repositroies on OBS.

> * How did you install and configure Kolab?
> 
I originally installed Kolab 3.0 from the repositories that you 
maintain, and everything worked fine then (clients could connect no 
problem). I then replaced Kolab:Stable with Unstable and did a zypper 
dup, I forget exactly what I ran after upgrading - re-ran a couple of 
the config commands but I forget exactly which ones.

> 
> * Can your clients resolve your servers' FQDN and actually reach the 
> server
> (via ping)?
Yes, they resolve and connect fine, just don't display anything.

> * IMAP, SMTP and HTTP ports are opened on the firewall?
> 
Yes the required ports have been verified to be open.

> 
> Some checks you could perform:
> * 'telnet your.mailserver.org imap' works and you're getting a 
> CAPABILITY
> response?
> * STARTTLS is working (assuming you are using TLS connections)?
>   E.g.: 'openssl s_client -host my.mailhost.org -port 143 -starttls 
> imap
I'll test this later today, but I have a feeling they will work, as I 
mentioned I can connect my clients to the server, it's just that they 
don't actually display any content.

> * Can you access https://your.mailhost.org/Microsoft-Server-ActiveSync/ 
> ?
Yes

Thanks very much for all your hard work,
Andy