New at Kolab, sent email and total access

[Daniel Hoffend]

Hi

there's also a different way. You can force roundcube into the 
"Helpdesk" Mode.
In this mode an operator can log into someones account and "act" like a 
this person.
This is useful if someone needs help and you log in and help him.

To get his Helpdesk Mode you should take a closer look at your 
kolab_auth.inc.php config

See the template here:
http://git.kolab.org/pykolab/tree/share/templates/roundcubemail/kolab_auth.inc.php.tpl

The interesting lines are: 48, 57-64

1) Create a roundcube instance similar to /roundcubemail but name it 
/helpdesk-login (usually alias)
2) Your admin Account must have the role 'kolab-admin' or you must be 
part of a group called "Kolab Helpdesk"
3) Navigate to /helpdesk-login and login with the users email + your 
admin credentials
4) All access to "Login in as" are logged in separate folders in 
/var/log/roundcubemail/<admin-email>/<user-email>

Legal note:
Accessing someones personal email accounts can legally be tricky. Even 
if in your
own company you can't act like god. And keep in mind even *stuff* is 
technically
possible and available doesn't mean you're allowed to do so by law. And 
law can
change depending on your country of cause.

--
Regards
Daniel Hoffend


------ Originalnachricht ------
Von: "Cornelius Hald" <hald at icandy.de>

>>  2)Can an admin access to a mailbox inside the system? Our policy is 
>>to
>>  use emails only for work-related things, and the "power" to read the
>>  other mailbox would be used only in extreme situation, but I need to
>>  know how to do this in emergence cases. I know I can modify the
>>  password via the webadmin and then read, but I need a more
>>  "transparent" solution.
>>  As an admin, I can access the machine were Kolab is installed.
>
>You could create an admin account and add read permissions for this
>account to all folders of all users. Maybe there is a better way, but
>that's the first thing I could think of :)
>
>Cheers,
>Conny
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