Re: Rép: ActiveSync errors with iOS 7

[PJ Velzeboer]

> On 31 Dec 2013, at 01:34, chloe.desoutter at atasta.net wrote:
> 
> What user did you fill in in the activesync user field ? It should be your full e-mail address.
> 
> Otherwise it may cause trouble to find out the mailbox.
> 
> Experienced on my own kolab 3.1 setup.
> 
> 
> PJ Velzeboer <pj at websavages.com> a écrit :
> 
> 
>> Hi all,
>> 
>> I have just installed Kolab 3.1 on CentOS 6 (64bit) and then hooked up my
>> iPhone (iOS 7) to active sync. I get the following message in
>> /var/log/kolab-syncroton/errors
>> 
>> [30-Dec-2013 21:20:13,000000 +0000]: [CRIT]
>> Syncroton_Server::_handlePost::162 unexpected exception occured:
>> Syncroton_Exception_NotFound
>> [30-Dec-2013 21:20:13,000000 +0000]: [CRIT]
>> Syncroton_Server::_handlePost::164 exception message: Folder not found
>> [30-Dec-2013 21:20:13,000000 +0000]: [CRIT]
>> Syncroton_Server::_handlePost::166 #0
>> /usr/share/kolab-syncroton/lib/kolab_sync_data_email.php(761):
>> kolab_sync_data_email->extractFolders('4af9721aef1b6ed...')
>> #1 /usr/share/kolab-syncroton/lib/kolab_sync_data.php(631):
>> kolab_sync_data_email->searchEntries('4af9721aef1b6ed...', Array, 2)
>> #2 /usr/share/kolab-syncroton/lib/kolab_sync_data.php(699):
>> kolab_sync_data->getChangedEntriesCount('4af9721aef1b6ed...',
>> Object(DateTime), NULL, '3')
>> #3 /usr/share/kolab-syncroton/lib/ext/Syncroton/Command/Sync.php(568):
>> kolab_sync_data->hasChanges(Object(kolab_sync_backend_content),
>> Object(Syncroton_Model_Folder), Object(Syncroton_Model_SyncState))
>> #4 /usr/share/kolab-syncroton/lib/ext/Syncroton/Server.php(145):
>> Syncroton_Command_Sync->getResponse()
>> #5 /usr/share/kolab-syncroton/lib/ext/Syncroton/Server.php(69):
>> Syncroton_Server->_handlePost()
>> #6 /usr/share/kolab-syncroton/lib/kolab_sync.php(161):
>> Syncroton_Server->handle()
>> #7 /usr/share/kolab-syncroton/index.php(31): kolab_sync->run()
>> #8 {main}
>> 
>> the following is from /var/log/kolab-syncroton/imap
>> 
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] S: * OK [CAPABILITY IMAP4rev1
>> LITERAL+ ID ENABLE STARTTLS LOGINDISABLED] server.example.com [1] Cyrus
>> IMAP v2.4.17-Kolab-2.4.17-30.6.el6.kolab_3.1 server ready
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] C: A0001 STARTTLS
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] S: A0001 OK Begin TLS
>> negotiation now
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] C: A0002 CAPABILITY
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] S: * CAPABILITY IMAP4rev1
>> LITERAL+ ID ENABLE ACL RIGHTS=kxte QUOTA MAILBOX-REFERRALS NAMESPACE
>> UIDPLUS NO_ATOMIC_RENAME UNSELECT CHILDREN MULTIAPPEND BINARY CATENATE
>> CONDSTORE ESEARCH SORT SORT=MODSEQ SORT=DISPLAY THREAD=ORDEREDSUBJECT
>> THREAD=REFERENCES ANNOTATEMORE LIST-EXTENDED WITHIN QRESYNC SCAN XLIST
>> URLAUTH URLAUTH=BINARY X-NETSCAPE AUTH=PLAIN AUTH=LOGIN SASL-IR
>> COMPRESS=DEFLATE IDLE
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] S: A0002 OK Completed
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] C: A0003 ID ("name" "Roundcube"
>> "version" "1.0-git" "php" "5.3.3" "os" "Linux" "command"
>> "/Microsoft-Server-ActiveSync")
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] S: * ID ("name" "Cyrus IMAPD"
>> "version" "v2.4.17-Kolab-2.4.17-30.6.el6.kolab_3.1 d1df8aff 2012-12-01"
>> "vendor" "Project Cyrus" "support-url" "http://www.cyrusimap.org [2]" "os"
>> "Linux" "os-version" "3.4.62-x1-64" "environment" "Built w/Cyrus SASL
>> 2.1.23; Running w/Cyrus SASL 2.1.23; Built w/Berkeley DB 4.7.25: (September
>> 12, 2013); Running w/Berkeley DB 4.7.25: (September 12, 2013); Built
>> w/OpenSSL 1.0.0-fips 29 Mar 2010; Running w/OpenSSL 1.0.0-fips 29 Mar 2010;
>> Built w/zlib 1.2.3; Running w/zlib 1.2.3; CMU Sieve 2.4; TCP Wrappers; mmap
>> = shared; lock = fcntl; nonblock = fcntl; idle = idled")
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] S: A0003 OK Completed
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] C: A0004 AUTHENTICATE PLAIN
>> AHBqQHdlYnNhdmFnZXMuY29tADMyNjNhMFJHQg==
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] S: A0004 OK [CAPABILITY
>> IMAP4rev1 LITERAL+ ID ENABLE ACL RIGHTS=kxte QUOTA MAILBOX-REFERRALS
>> NAMESPACE UIDPLUS NO_ATOMIC_RENAME UNSELECT CHILDREN MULTIAPPEND BINARY
>> CATENATE CONDSTORE ESEARCH SORT SORT=MODSEQ SORT=DISPLAY
>> THREAD=ORDEREDSUBJECT THREAD=REFERENCES ANNOTATEMORE LIST-EXTENDED WITHIN
>> QRESYNC SCAN XLIST URLAUTH URLAUTH=BINARY X-NETSCAPE LOGINDISABLED
>> COMPRESS=DEFLATE IDLE] Success (tls protection)
>> SESSIONID=<server.example.com [1]-13276-1388437832-1>
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] C: A0005 NAMESPACE
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] S: * NAMESPACE (("" "/"))
>> (("Other Users/" "/")) (("Shared Folders/" "/"))
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] S: A0005 OK Completed
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] C: A0006 LOGOUT
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] S: * BYE LOGOUT received
>> [30-Dec-2013 21:10:33,000000 +0000]: [0325] S: A0006 OK Completed
>> 
>> Suffice to say my phone can’t download any email.
>> 
>> Any ideas? Anymore information required?
>> 
>> PJ
>> 
>> Links:
>> ------
>> [1] http://server.example.com
>> [2] http://www.cyrusimap.org

I was using my uid. Have now tried with my email address and all is good. 

Cheers PJ