stable outlook connector ?

[Doug Finch]

Hello Thomas,
I saw your post in this forum today and wanted to respond to you personally.  Before responding to you, I wanted to verify your issue with my support and QA departments.  I do see where you have an open support ticket with us.  I also see that you have stopped responding to their attempts to contact you.

I would preferred to have taken this issue offline, so that we can get to the bottom of your issue.  Without direct interaction from you I cannot be certain what the issue truly is.  It sounds like it could be something as simple as a licensing issue.  Again, to truly troubleshoot and resolve this issue, I would prefer we handle this through our normal support queue.

I can say that we do have existing Kolab customers with larger installs than what you alluded to in your post.  I cannot say what the true cause of your issue is unless you allow interaction with my support team.  I can assure of this, we will work together with you to resolve the matter.

All software has issues, we are no exception.  Our Insight Connector 3 Kolab version has some significant issues with it.  This is why we pulled it from our product lineup.  I will also say that we have had some issues with the earlier versions of connector 4.  My development team has spent the past several months working on stability and resolving top severity bugs.  This is the reason why we did not have a new release for a couple months for Kolab (since Oct-Nov 2009) and only released it 2 months ago.  There have been significant improvements in the product during that time.  This is why I am so puzzled/concerned by your comments. From all of the reports I am receiving, this is the most solid version of the connector to date.

I would like to also state this, for the record; Bynari is committed to the Kolab community and building a connector that is stable, reliable, and performs well.  This is our top priority.  I am personally in charge of the development group and the direction of this product.  I welcome constructive feedback to my direct email address from any Kolab user regarding the Insight Connector.  I also urge you to work with my support department so that we can quickly and effectively resolve any/all issues between the Kolab server and the Insight Connector.

Kind Regards,

Doug Finch
Vice President of IT
Bynari, Inc.
222 W Las Colinas Blvd, Suite 1320N
Irving, Tx  75039
http://www.bynari.net
dfinch at bynari.net
(800)241-1086
(214)350-5772
(214)352-3530 [fax] 
Skype ID: dfsixstring
"Sharing Made Easy..."


-----Original Message-----
From: kolab-users-bounces at kolab.org [mailto:kolab-users-bounces at kolab.org] On Behalf Of Thomas Krause (Webmatic)
Sent: Tuesday, April 13, 2010 1:42 AM
To: kolab-users at kolab.org
Subject: stable outlook connector ?


Dear list,
we are using the byari connector 4 at 3 customers - and this is
a pain! This product is not usable in a production environment.
Especially calendar and address book functions are buggy.
Even though Bynari confirmes and fix the bugs, there are appears
new bugs. Our customers are really unhappy with this product.

What about the other Outlook connector alternatives? Does the
are running stable with Oulook and there are new versions for
Outlook 2010 in the pipeline?

Best regards,
Thomas.

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