[Kolab-devel] Kontact/KMail randomly emptying folders?!

Alain Spineux aspineux at gmail.com
Tue Jun 24 07:44:32 CEST 2008

On Mon, Jun 23, 2008 at 1:59 PM, ITSEF Admin
<itsef-admin at brightsight.com> wrote:
> Hi all,
> I'm not quite certain yet how to make a bug report out of this one, so I
> decided to have a go at the lists first...
> Over the past half year, we've had several incidences where users lost all
> mail in several folders of their accounts. We have a history of unreliable
> Calendar/Tasks folders here, but this is the first time I have seen this
> with "ordinary" mail folders. I was able to track down three cases so far. In
> all cases, the kolab server (imapd) reports that the mails have been deleted,
> i.e. it looks like the server has received some command to do so. All three
> users had their kontact running at the time and were out of the company at
> the time when the mails were deleted (example: one case happened on a
> Saturday night around 0:15h).
> All users with problems are running kontact proko2.1.x (currently 2.1.11) on
> SuSE 10.0. I have yet to see a comparable report from our five "pilot users",
> who are running enterprise35 on Kubuntu 8.04. As far as I can see, all users
> that ran into this had "pure" DIMAP accounts.
> I'm not sure how to handle this - clearly, something is wrong here, but it's
> vague. We already have quite extensive snapshots of our mail (four per day,
> plus thirty days, plus several weeks and months), which is how I was able to
> see what happens in the first place (those snapshots include the imapd logs,
> fortunately). Hence, as usual, any advice is most appreciated.

You could activate "session" logging on your imap, this is explained
in the wiki.

> Regards,
> Thomas
> --
> ==============================================================================
>           Thomas Ribbrock             |   brightsight
>           itsef-admin at brightsight.com |   Delftechpark 1
>           +31-15-2692529              |   NL-2628XJ Delft
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Alain Spineux
aspineux gmail com
May the sources be with you

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