Kolab 3.4 and Vacation autoresponder

[Homer Dokes]

On 8/30/2017 1:40 PM, Lance Charette wrote:
> On 8/29/2017 5:33 AM, Liutauras Adomaitis wrote:
>> Hi,
>>
>> On 2017 m. rugpjūčio 29 d., antradienis 03:13:14 EEST Homer Dokes wrote:
>>> Greetings,
>>>
>>> After updating Kolab 3.4, through apt-get update, the vacation auto
>>> responder is no longer available for that matter.  I should add that
>>> prior to the update the feature never worked for responding to any
>>> outside emails.  It only ever worked for email addresses that were local
>>> to the server... .i.e. from the same domain.  Prior to the update there
>>> was a pre-defined vacation option in the filters setup.  This is no
>>> longer there.  Further, any attempt to create a new filter named
>>> vacation and using the "Reply with message" execution on all messages
>>> results in nothing happening.  I get no log feedback and no message is
>>> sent back to the sender.
>>>
>>> I can confirm that timsieved is running as I can perform 'telnet
>>> localhost sieve' from the email server's command line and I do get a
>>> connection.
>>>
>>> When I set up the new filter and save I can see the output of the save
>>> being logged during compiling in the /var/log/roundcubemail/sieve log
>>> file.  That's the ONLY time anything ever gets logged related to sieve.
>>>
>>> Can anyone speak to how auto replies for vacation purposes are suppose
>>> to work in the Kolab 3.4 environment?  Anything I can find online is all
>>> over the map and none of what I have found speaks to the kolab 3.4
>>> environment specifically.  Shouldn't I be able see something logged from
>>> Sieve when it's filters are executing?  How does Kolab tie Sieve into
>>> cyrus to force the filter?
>>>
>>> The server is running Debian 7.0 with the Kolab 3.4 community edition.
>>>
>>> This is a huge issue for my clients and may force us to go to some other
>>> email hosting system if we can not overcome it in Kolab.  Any assistance
>>> would be greatly appreciated.
>> >From Roundcube point of view the vacation settings item can be enabled in /
>> etc/roundcubemail/managesieve.inc.php file:
>> // Enables separate management interface for vacation responses (out-of-
>> office)
>> // 0 - no separate section (default),
>> // 1 - add Vacation section,
>> // 2 - add Vacation section, but hide Filters section
>> $config['managesieve_vacation'] = 1;
>>
>> Vacations autoresponse usually "just work", but:
>> - you should make sure /etc/imapd.conf has necessary extensions enabled with
>> parameter sieve_extensions
>> - you should define email addresses emails to which should be responded with
>> vacation message. Rounudcube Vacation config tool has that in advanced
>> settings.
>> - you should make sure vacation responder is enabled as sieve filter. After
>> creating vacation responder chec <sieve_dir parameter value>/domain/e/
>> excample.com/t/test^user/ directory. Check if sieve filter is created and if
>> it is included in the filters main file.
>> - I'm not sure if you should see anything in the logs, but you should
>> definetly see a new email generated by IMAP server - a auto-response email.
>> Cyrus use sendmail parameter in /etc/imapd.conf to call binary to generate new
>> email.
>>
>> Liutauras
>
> Hello Liutauras,
>
> Thank you for your response.  I really appreciate it.  Here's what I 
> have found when checking against your list:
>
> 1. $config['managesieve_vacation'] = 1 -Found this set to 0. Once I set it back to 1 the vacation option 
> appeared in the roundcubemail settings list and could be edited.
>
> 2. In the /etc/imapd.conf file I have this which I think is what you were looking for:sieve_extensions: fileinto reject envelope body vacation imapflags 
> notify include regex subaddress relational copy date index
>
> 3. The vacation responder is enabled as a sieve filter and does show 
> up in the users active sieve script with the latest edits.
>
> 4. When users within the email domain send each other email the 
> vacation auto responder triggers and does send out the message. Here 
> is a snippit from my syslog showing the response is logged:
>
>   Aug 30 13:25:11 mail postfix/lmtp[867]: C852A20A7: 
> to=<userA at lcent.com>, relay=mail.lcent.com[/var/lib/imap/socket/lmtp], 
> delay=0.35, delays=0.03/0.04/0/0.27, dsn=2.1.5, status=sent (250 2.1.5 
> Ok SESSIONID=<mail.lcent.com-861-1504113910-1-3775082477817360626>)
>
> When users receive outside the email domain, then no response is set 
> and there is no corresponding message in syslog.
>
> Is there a setting that makes a difference for externally originated 
> emails?  Is there some log we can review to identify if cyrus is 
> actually employing the sieve filter on external emails?
>
Here is a more complete snippet of the syslog entries that pertain to 
the successful vacation response for an internal test mail.  My son 
indicated I should be more careful about scrubbing private info from 
logs before pasting them on a mailing list.  As an exercise to build up 
that habit, I've changed the mail addresses in the logs to redact them.

    Aug 30 13:25:09 mail imap[615]: login: localhost [::1]
    test-user at example.com PLAIN+TLS User logged in
    SESSIONID=<mail.example.com-615-1504113909-1-11718444001764406470>
    Aug 30 13:25:09 mail postfix/submission/smtpd[847]: DD8AA20A0:
    client=mail.example.com[127.0.0.1], sasl_method=LOGIN,
    sasl_username=test-user at example.com
    Aug 30 13:25:10 mail postfix/qmgr[4092]: DD8AA20A0:
    from=<test-user at example.com>, size=416, nrcpt=1 (queue active)
    Aug 30 13:25:10 mail postfix/qmgr[4092]: 464A120A5:
    from=<test-user at example.com>, size=416, nrcpt=1 (queue active)
    Aug 30 13:25:10 mail amavis[63993]: (63993-19) Passed CLEAN
    {RelayedInternal}, LOCAL [127.0.0.1]:44008 <test-user at example.com>
    -> <hdokes at example.com>, Queue-ID: DD8AA20A0, Message-ID:
    <e0879380e0f20d1f78fe940f218dba87 at example.com>, mail_id:
    S5M21lGIAZg2, Hits: -, size: 416, queued_as: 464A120A5, 297 ms
    Aug 30 13:25:10 mail imap[615]: USAGE test-user at example.com user:
    0.012001 sys: 0.008001
    Aug 30 13:25:10 mail postfix/qmgr[4092]: 6D82320A0:
    from=<test-user at example.com>, size=524, nrcpt=1 (queue active)
    Aug 30 13:25:10 mail postfix/smtp[857]: BC14C20A5:
    to=<test-user at example.com>, relay=127.0.0.1[127.0.0.1]:10026,
    delay=0.09, delays=0.08/0/0/0, dsn=2.0.0, status=sent (250 Ok)
    Aug 30 13:25:10 mail amavis[728]: (00728-02) Passed CLEAN
    {RelayedInbound}, <> -> <test-user at example.com>, Message-ID:
    <cmu-sieve-754-1504113910-0 at mail.example.com>, mail_id:
    dlqzjee0pGKq, Hits: -, size: 603, queued_as: BC14C20A5, 151 ms
    Aug 30 13:25:10 mail postfix/smtp[853]: 94C8F20A7:
    to=<test-user at example.com>, relay=127.0.0.1[127.0.0.1]:10024,
    delay=0.24, delays=0.09/0/0/0.15, dsn=2.0.0, status=sent (250 2.0.0
    from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as BC14C20A5)
    Aug 30 13:25:11 mail postfix/lmtp[867]: C852A20A7:
    to=<test-user at example.com>,
    relay=mail.example.com[/var/lib/imap/socket/lmtp], delay=0.35,
    delays=0.03/0.04/0/0.27, dsn=2.1.5, status=sent (250 2.1.5 Ok
    SESSIONID=<mail.example.com-861-1504113910-1-3775082477817360626>)

I'll try to catch similar logs for an external email test for comparison.

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