Kolab 3.4 tag explosion

[Lance Charette]

I found the Configuration directory for the user in question.  It should 
be noted that to date there is only one user in our system that had been 
using the 'tag' feature prior to the patch.  I have found the list of 
files (numerically named and sequenced) that show within the tag in 
question.  I have removed all these files tho I cringe at the thought 
that I am removing legitimate email as well.  After removing all these 
files and performing a screen refresh in Roundcubemail all the files 
show up again in the Configuration directory, all the tags are still 
there in Roundcubemail and nothing seems to have changed other than the 
numbering of the files in the Configuration directory (picking up after 
the last number of the originally moved files).

I appreciate the information you provided below however it doesn't 
really tell me how to do what I need to achieve which is removing all 
these tags from existing email and from the tag manager as well.

To be clear:

1. There is only one tag type created.  In this case 'printed' is the 
name of the tag.
2. In the tag manager there are 100 tags in the tag manager, all named 
'printed'.
3. Hundreds, if not thousands, of emails have multiple tags of 'printed' 
assigned to them.
4. This email box has been brought to a crawl as a result of all these tags.
5. I can neither remove a tag, or all tags from any email through the 
Roundcubemail interface.  They simply return even tho Roundcubemail's 
status says they have been removed.
6. I can not delete any of the 'printed' tags from the tag manager.
7. The only reference I can find anywhere on the server to this 
'printed' tag is an xml insert into a file that has the emails header 
information but no body however there is a huge list of <member> 
references in each one of these numerically named files under the users 
Configuration directory.
8. These are business related emails and I do not have the luxury of 
deleting the whole account and starting over.  We are required to keep 
these emails for both business and legal reasons.

This is the community version of Kolab 3.4.  Is there no where on the 
internet that provides any explanation on how these features should work 
and how and where the information is actually stored? I find it 
difficult to understand how the community can grow with additional 
supporters/contributors if they are left to their own devices to reverse 
engineer the packages that make up this system.  It simply isn't worth 
anyones time to have to do that and it is a poor procedure in the 
advancement of the package.  Please tell me I am wrong in this 
assessment and where such information does exist if it indeed does.

Thank you again for your response and assistance.  Any additional 
guidance you can provide would be greatly appreciated.

hdokes


On 7/8/2015 4:24 AM, Torsten Grote wrote:
> On Tuesday 07 July 2015 13:01:52 Homer Dokes wrote:
>> Are the tags and their assigned references kept in the sql database? A
>> file on the server?
> They should be in a folder typically named "Configuration".
>
> Good luck getting rid of those superfluous tags and let us know if the patch
> works for you!
>
> Kind Regards,
> Torsten
>