ptloader issues preventing login

Thu Feb 26 18:22:37 CET 2015

Hi,
the problem still exists.
If ploader crashes on creating a new mailbox, you have to recreate it
though.
I have the problem on every 3rd mailbox creation.
It's really a showstopper, so i'm reading the source to get a static
mapping working. (like manually edit the file).
Read the post on ptloaderer segfault.

My reply from dec. 2014 once again:

Hi,
do you have updates on this issus ?
I have the same problem now with the "stable" editon of kolab.
I upgraded cyrus to the newest git and now it works, but after i add one
kolab the same problem occurs.
For now, my workaround is quite unusal, but perhaps you've a better
solution.

1.) service stop kolab-server
2.) I delete the failed mailbox with ldapdelete:
/usr/lib/mozldap/ldapdelete  -D cn="Directory Manager" -w xxxxxxxx
uid=deaduser,ou=People,dc=example,dc=org
3.) delete the failed mailbox:
 kolab dm user/deaduser at example.org
4.) service stop cyrus-imapd (killing the idled)
5.) service start cyrus-imapd
Check, that there's no error visible in the imapd.log
6.) service kolab-server start
7.) recreating the user.
It works for another user, than i have to do it all over again for the
new user.

The problem seems to be ptclient interaction with dirsrv389.

Rgds.

Franz

Am 26.02.15 um 17:53 schrieb webmaster at artturnip.co.uk:
> Hello!
>
> After about two hours of googling and fiddling around, I'm still
> having a problem with users logging in. The issue seems to be with
> ptloader which refuses to work... Below is an excerpt from mail.log
> and my imapd.conf
>
> The situation:
> (Attempted) multi domain setup however only one works. 
> Debian 7
> Kolab 3.3
>
> imap.conf:
> configdirectory: /var/lib/imap
> partition-default: /var/spool/imap
> admins: cyrus-admin
> sievedir: /var/lib/imap/sieve
> sendmail: /usr/sbin/sendmail
> sasl_pwcheck_method: auxprop saslauthd
> sasl_mech_list: PLAIN LOGIN
> allowplaintext: no
> tls_cert_file: /etc/ssl/certs/example.crt
> tls_key_file: /etc/ssl/private/example.key
> tls_ca_file: /etc/ssl/certs/example.ca-chain.pem
> # uncomment this if you're operating in a DSCP environment (RFC-4594)
> # qosmarking: af13
> auth_mech: pts
> pts_module: ldap
> ldap_servers: ldaps://localhost:636
> ldap_sasl: 0
> ldap_base: dc=example,dc=com
> ldap_bind_dn: uid=kolab-service,ou=Special Users,dc=example,dc=com
> ldap_domain_base_dn: cn=kolab,cn=config
> ldap_domain_filter:
> (&(objectclass=domainrelatedobject)(associateddomain=%s))
> ldap_domain_name_attribute: associatedDomain
> ldap_domain_result_attribute: inetdomainbasedn
> ldap_domain_scope: sub
> ldap_password: ***
> ldap_filter:
> (|(&(|(uid=cyrus-admin)(uid=cyrus-murder))(uid=%U))(&(|(uid=%U)(mail=%U@%d)(mail=%U@%r))(objectclass=kolabinetorgperson)))
> ldap_user_attribute: mail
> ldap_group_base: ou=groups,ou=people,dc=example,dc=com
> ldap_group_filter:
> (&(cn=%u)(objectclass=ldapsubentry)(objectclass=nsroledefinition))
> ldap_group_scope: one
> ldap_member_base: ou=groups,ou=people,dc=example,dc=com
> ldap_member_method: attribute
> ldap_member_attribute: nsrole
> ldap_restart: 1
> ldap_timeout: 10
> ldap_time_limit: 10
> unixhierarchysep: 1
> virtdomains: userid
> annotation_definitions: /etc/imapd.annotations.conf
> sieve_extensions: fileinto reject envelope body vacation imapflags
> notify include regex subaddress relational copy
> allowallsubscribe: 0
> allowusermoves: 1
> altnamespace: 0
> hashimapspool: 1
> anysievefolder: 1
> fulldirhash: 0
> sieveusehomedir: 0
> sieve_allowreferrals: 0
> lmtp_downcase_rcpt: 1
> lmtp_fuzzy_mailbox_match: 1
> username_tolower: 1
> deletedprefix: DELETED
> delete_mode: delayed
> expunge_mode: delayed
> flushseenstate: 1
> postuser: postuser
>
> mail.log:
> Feb 26 17:22:41 webmail imaps[22032]: starttls: TLSv1.2 with cipher
> DHE-RSA-AES256-GCM-SHA384 (256/256 bits new) no authentication
> Feb 26 17:22:41 webmail ptloader[22040]: starting: ptloader.c,v git2.5+0 
> Feb 26 17:22:41 webmail imaps[22032]: ptload(): bad response from
> ptloader server: identifier not found
> Feb 26 17:22:41 webmail imaps[22032]: ptload completely failed: unable
> to canonify identifier: john.smith at example.com
> <mailto:john.smith at example.com>
> Feb 26 17:22:41 webmail imaps[22032]: SASL bad userid authenticated
> Feb 26 17:22:41 webmail imaps[22032]: badlogin: localhost [127.0.0.1]
> PLAIN [SASL(-13): authentication failure: bad userid authenticated]
> Feb 26 17:22:44 webmail imaps[21999]: starttls: TLSv1.2 with cipher
> DHE-RSA-AES256-GCM-SHA384 (256/256 bits new) no authentication
> Feb 26 17:22:45 webmail imaps[21999]: ptload(): empty response from
> ptloader server
> Feb 26 17:22:45 webmail imaps[21999]: ptload completely failed: unable
> to canonify identifier: john.smith at example.com
> <mailto:john.smith at example.com>
>
>
>
>
> _______________________________________________
> users mailing list
> users at lists.kolab.org
> https://lists.kolab.org/mailman/listinfo/users

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