Mailbox not found issue [Scanned]

[Matt Moldvan]

The permissions look okay, but you said they are mail:cyrus... they should
be cyrus:mail, but that may have been a typo.  If you haven't changed them
manually or no one else has it's probably fine.

One of our spool directories as an example:
drwxr-xr-x  5 cyrus mail 4096 Aug 14  2012 ..
drwx------  3 cyrus mail 4096 Aug 23  2012 l

If all the logons have primary e-mail and they're working fine, then that's
probably okay, too, I just haven't seen that, personally.

How about the output of the cyradm command?  Can you run that command and
in there type "lam user/justin at bryanhousing.org*"?  You may have to apply
permissions within Cyrus for the account to be able to access it's own
mailbox.

To run cyradm, we use the following string: /usr/bin/cyradm -t "" -u
<someadminuid> -w <someadminpassword> <somecyrushost>

>From there you'll get the "cyradm>" prompt where you can type the lam
commands and potentially use "sam user/justin at bryanhousing.org*
justin at bryanhousing.org all" to set the permissions.

If that doesn't work, go to the users spool directory, run "find . -name
'cyrus.*' -delete", then run "/usr/lib/cyrus-imapd reconstruct -rxf user/
justin at bryanhousing.org" to recreate the cyrus.* files.  I believe it's
recommended to su to the cyrus user first before doing this...


On Wed, Jun 19, 2013 at 11:06 PM, William Reynolds <wreynolds at rrwds.net>wrote:

>  Sorry it took so long to respond back. I looked at the spool directory
> (/var/spool) and permissions on it are root:root rwxr-xr-x (0755). The
> permissions for the imap spool folder (/var/spool/imap) are mail:cyrus
> rwx------ (0700).****
>
> ** **
>
> I didn’t change any folder permissions that I remember so these are
> whatever they were set to when CentOS 6 and Kolab 3 were installed.****
>
> ** **
>
> On the other part about the @ symbol in the maillog I checked and all the
> logons use the primary email like it shows in the section of the maillog I
> pasted earlier. Is it supposed to be doing that? I left settings as default
> on the system. The only thing I changed was I unlocked it so it changed the
> primary email to be the first name, unlocked the locked admin fields in the
> webadmin, and then set it to use SSL/TLS.****
>
> ** **
>
> When I remove a user out of the Kolab Web Admin portal I know it does not
> remove the mailbox folder out of the imap folder, but does it remove
> references to the email addresses that were set to that user?****
>
> ** **
>
> If it does not I wonder if going in wherever and removing the references
> completely and then recreate the user would help.****
>
> ** **
>
> Will****
>
> ** **
>
> ** **
>
> *From:* sandwormusmc at gmail.com [mailto:sandwormusmc at gmail.com] *On Behalf
> Of *Matt Moldvan
> *Sent:* Wednesday, June 19, 2013 10:10 AM
> *To:* William Reynolds
> *Cc:* Matt Moldvan; kolab-users at kolab.org
>
> *Subject:* Re: Mailbox not found issue [Scanned]****
>
> ** **
>
> Jun 18 21:21:39 bha-mail imap[26347]: IOERROR: opening index
> bryanhousing.org!user.justin: System I/O error****
>
> ** **
>
> That line is the most concerning of the log entries... are the permissions
> correct on your spool directory?  They should have the same user:group
> ownership that Cyrus runs as ("cyrus" in our case).****
>
> ** **
>
> The "@" in the mailbox looks odd to me, too.  We go by uid only, so I'm
> not sure how common that is in other implementations.  Are the other user
> mailboxes specified the same way?****
>
> ** **
>
> On Tue, Jun 18, 2013 at 10:30 PM, William Reynolds <wreynolds at rrwds.net>
> wrote:****
>
>  Ok so I have been looking at several things and ran the command to
> remove seen (/usr/lib/cyrus-imapd/cyr_userseen) and it comes back saying it
> removed from only 4 actual mailboxes out of the 9 accounts actually setup
> on the system. Maybe I shouldn’t have run that command, but I read
> somewhere that it would reset seen states. I recreated that user I was
> having problems with again and set the UID to something different than what
> was previously being used and I logged in as the new created account and
> instantly got the SYSTEM I/O error and it’s a completely empty mailbox.***
> *
>
>  ****
>
> I logged in as one of the other active mailboxes and one that it didn’t
> remove seen from and that mailbox has no issues. What is going on here? I
> looked in the logs and saw nothing that stood out to me except this…****
>
>  ****
>
> This is from /var/log/maillog****
>
>  ****
>
> Jun 18 21:21:36 bha-mail imap[26311]: accepted connection****
>
> Jun 18 21:21:36 bha-mail master[26373]: about to exec
> /usr/lib/cyrus-imapd/imapd****
>
> Jun 18 21:21:36 bha-mail imap[26373]: executed****
>
> Jun 18 21:21:36 bha-mail imap[26373]: IOERROR: opening
> /var/lib/imap/user_deny.db: No such file or directory****
>
> Jun 18 21:21:37 bha-mail imap[26311]: imapd:Loading hard-coded DH
> parameters****
>
> Jun 18 21:21:37 bha-mail imap[26311]: SSL_accept() incomplete -> wait****
>
> Jun 18 21:21:37 bha-mail imap[26311]: SSL_accept() succeeded -> done****
>
> Jun 18 21:21:37 bha-mail imap[26311]: starttls: TLSv1 with cipher
> DHE-RSA-AES256-SHA (256/256 bits new) no authentication****
>
> Jun 18 21:21:37 bha-mail imap[26311]: client id: "name" "Roundcube"
> "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command" "/roundcubemail/"*
> ***
>
> Jun 18 21:21:37 bha-mail imap[26311]: ptload(): fetched cache record (
> justin at bryanhousing.org)(mark 1371604091, current 1371608497, limit
> 1371597697)****
>
> Jun 18 21:21:37 bha-mail imap[26311]: ptload returning data****
>
> Jun 18 21:21:37 bha-mail imap[26311]: canonified justin at bryanhousing.org->
> justin at bryanhousing.org****
>
> Jun 18 21:21:37 bha-mail imap[26311]: login: localhost [::1]
> justin at bryanhousing.org PLAIN+TLS User logged in
> SESSIONID=<bha-mail.bryanhousing.org-26311-1371608496-1>****
>
> Jun 18 21:21:37 bha-mail imap[26311]: IOERROR: opening index
> bryanhousing.org!user.justin: System I/O error****
>
> Jun 18 21:21:37 bha-mail imap[26311]: USAGE justin at bryanhousing.org user:
> 0.050992 sys: 0.010998****
>
> Jun 18 21:21:38 bha-mail imap[17165]: accepted connection****
>
> Jun 18 21:21:38 bha-mail imap[26347]: accepted connection****
>
> Jun 18 21:21:38 bha-mail master[26380]: about to exec
> /usr/lib/cyrus-imapd/imapd****
>
> Jun 18 21:21:38 bha-mail imap[26380]: executed****
>
> Jun 18 21:21:38 bha-mail imap[26380]: IOERROR: opening
> /var/lib/imap/user_deny.db: No such file or directory****
>
> Jun 18 21:21:38 bha-mail imap[17165]: imapd:Loading hard-coded DH
> parameters****
>
> Jun 18 21:21:38 bha-mail imap[17165]: SSL_accept() incomplete -> wait****
>
> Jun 18 21:21:39 bha-mail imap[17165]: SSL_accept() succeeded -> done****
>
> Jun 18 21:21:39 bha-mail imap[17165]: starttls: TLSv1 with cipher
> DHE-RSA-AES256-SHA (256/256 bits new) no authentication****
>
> Jun 18 21:21:39 bha-mail imap[17165]: client id: "name" "Roundcube"
> "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command"
> "/roundcubemail/?_task=mail&_refresh=1&_mbox=INBOX&_action=list&_remote=1&_unlock=loading1371608516946&_=1371608516949"
> ****
>
> Jun 18 21:21:39 bha-mail imap[17165]: ptload(): fetched cache record (
> justin at bryanhousing.org)(mark 1371604091, current 1371608499, limit
> 1371597699)****
>
> Jun 18 21:21:39 bha-mail imap[17165]: ptload returning data****
>
> Jun 18 21:21:39 bha-mail imap[17165]: canonified justin at bryanhousing.org->
> justin at bryanhousing.org****
>
> Jun 18 21:21:39 bha-mail imap[26347]: imapd:Loading hard-coded DH
> parameters****
>
> Jun 18 21:21:39 bha-mail imap[17165]: login: localhost [::1]
> justin at bryanhousing.org PLAIN+TLS User logged in
> SESSIONID=<bha-mail.bryanhousing.org-17165-1371608498-1>****
>
> Jun 18 21:21:39 bha-mail imap[26347]: SSL_accept() incomplete -> wait****
>
> Jun 18 21:21:39 bha-mail imap[17165]: IOERROR: opening index
> bryanhousing.org!user.justin: System I/O error****
>
> Jun 18 21:21:39 bha-mail imap[17165]: USAGE justin at bryanhousing.org user:
> 0.058991 sys: 0.013997****
>
> Jun 18 21:21:39 bha-mail imap[26347]: SSL_accept() succeeded -> done****
>
> Jun 18 21:21:39 bha-mail imap[26347]: starttls: TLSv1 with cipher
> DHE-RSA-AES256-SHA (256/256 bits new) no authentication****
>
> Jun 18 21:21:39 bha-mail imap[26347]: client id: "name" "Roundcube"
> "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command"
> "/roundcubemail/?_task=mail&_action=getunread&_remote=1&_unlock=0&_=1371608516954"
> ****
>
> Jun 18 21:21:39 bha-mail imap[26347]: ptload(): fetched cache record (
> justin at bryanhousing.org)(mark 1371604091, current 1371608499, limit
> 1371597699)****
>
> Jun 18 21:21:39 bha-mail imap[26347]: ptload returning data****
>
> Jun 18 21:21:39 bha-mail imap[26347]: canonified justin at bryanhousing.org->
> justin at bryanhousing.org****
>
> Jun 18 21:21:39 bha-mail imap[26347]: login: localhost [::1]
> justin at bryanhousing.org PLAIN+TLS User logged in
> SESSIONID=<bha-mail.bryanhousing.org-26347-1371608498-1>****
>
> Jun 18 21:21:39 bha-mail imap[26347]: IOERROR: opening index
> bryanhousing.org!user.justin: System I/O error****
>
> Jun 18 21:21:39 bha-mail imap[26347]: USAGE justin at bryanhousing.org user:
> 0.084987 sys: 0.008998****
>
>  ****
>
>  ****
>
> This is what shows when I logged in as the user that I started having
> problems with. Even the completely new blank empty mailbox I created just
> before logging in gets the SYSTEM I/O error.****
>
>  ****
>
> Will****
>
>  ****
>
>  ****
>
> *From:* sandwormusmc at gmail.com [mailto:sandwormusmc at gmail.com] *On Behalf
> Of *Matt Moldvan****
>
>
> *Sent:* Tuesday, June 18, 2013 2:37 PM****
>
> *To:* William Reynolds; kolab-users at kolab.org****
>
>
> *Subject:* Re: Mailbox not found issue [Scanned]****
>
>  ****
>
> Do you see any useful information in /var/log/maillog on the server?  Or
> in the RoundCube logs?****
>
>  ****
>
> By the way, a Google search turned up this:
> http://roundcube-webmail.10982.n7.nabble.com/STATUS-System-I-O-error-td5540.html
> ****
>
>  ****
>
> Corrupt seen db in the above case, and another Google search for "fix seen
> database Cyrus" brought up
> http://arstechnica.com/civis/viewtopic.php?f=16&t=215223, which seems to
> say to rename the seen file for that user.  I tried it in our environment
> and logged in as the user, didn't cause any issues...****
>
>  ****
>
> On Tue, Jun 18, 2013 at 3:30 AM, William Reynolds <wreynolds at rrwds.net>
> wrote:****
>
> I am using Centos 6. I tried the command Matt gave and it seemed to have a
> bad reaction. After I ran the command it now says SYSTEM I/O ERROR when I
> login to roundcube as that user.****
>
>
>
> -----Original Message-----
> From: kolab-users-bounces at kolab.org [mailto:kolab-users-bounces at kolab.org]
> On Behalf Of Paul Klos
> Sent: Tuesday, June 18, 2013 1:46 AM
> To: kolab-users at kolab.org
> Subject: Re: Mailbox not found issue [Scanned]****
>
> If you're on Debian, you'll need version 2.4.17-5 because the reconstruct
> utility wasn't shipped in earlier versions. You may need to enable the
> development repository to install that.
>
> Cheers,
>
> Paul
>
> Matt Moldvan schreef op 2013-06-18 3:54:
> > Depends on the back end you're using... if it's Cyrus, you can do a
> > "/usr/lib/cyrus-imapd/reconstruct -rxf user/someuid".  You may want to
> > remove old cyrus.* files in the users spool directory first in case
> > those are corrupt for some reason.  The reconstruct may not be in
> > /usr/lib/cyrus-imapd in your case, but it shouldn't be too difficult
> > to find if it's not...
> >
> > Hope that helps,
> > Matt.
> >
> > On Mon, Jun 17, 2013 at 7:23 PM, William Reynolds
> > <wreynolds at rrwds.net> wrote:
> >
> >> I got a call today that a user’s mailbox apparently was having
> >> issues. I get there and have the particular user log in to roundcube
> >> and it allows him to log in and the message pops up mailbox not found
> >> or something to that effect. So I take a quick look and I see the
> >> mailbox folder and messages in there but it seems this user hasn’t
> >> even been getting messages for a couple days to his mailbox.
> >>
> >> I create a new user account in webadmin to get him going so he can
> >> keep working and now I need to I guess issue the reconstruct command
> >> on his new mailbox so it will reindex the old mailbox now that I have
> >> those files moved to the new one.
> >>
> >> How do I issue the reconstruct command on kolab 3? Ive been searching
> >> around but the wiki site was no use, and the various cyrus commands I
> >> tried do not work either.
> >>
> >>
> >>
> >> Thanks Will
> >>
> >>
> >>
> >> WM. REYNOLDS
> >>
> >> President
> >>
> >> RRWDS Co.
> >>
> >> TOLL FREE 855 GO RRWDS (855.467.7937)
> >>
> >> OFFICE 979.383.2953 x2501 | CELL 979.204.4658
> >>
> >> www.rrwds.com [1]
> >>
> >>
> >>
> >> Small & Medium Business
> >> State & Local Government
> >>
>
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>   ****
>
>  ** **
>
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