Mailbox not found issue [Scanned]

[Matt Moldvan]

Do you see any useful information in /var/log/maillog on the server?  Or in
the RoundCube logs?

By the way, a Google search turned up this:
http://roundcube-webmail.10982.n7.nabble.com/STATUS-System-I-O-error-td5540.html

Corrupt seen db in the above case, and another Google search for "fix seen
database Cyrus" brought up
http://arstechnica.com/civis/viewtopic.php?f=16&t=215223, which seems to
say to rename the seen file for that user.  I tried it in our environment
and logged in as the user, didn't cause any issues...


On Tue, Jun 18, 2013 at 3:30 AM, William Reynolds <wreynolds at rrwds.net>wrote:

> I am using Centos 6. I tried the command Matt gave and it seemed to have a
> bad reaction. After I ran the command it now says SYSTEM I/O ERROR when I
> login to roundcube as that user.
>
>
> -----Original Message-----
> From: kolab-users-bounces at kolab.org [mailto:kolab-users-bounces at kolab.org]
> On Behalf Of Paul Klos
> Sent: Tuesday, June 18, 2013 1:46 AM
> To: kolab-users at kolab.org
> Subject: Re: Mailbox not found issue [Scanned]
>
> If you're on Debian, you'll need version 2.4.17-5 because the reconstruct
> utility wasn't shipped in earlier versions. You may need to enable the
> development repository to install that.
>
> Cheers,
>
> Paul
>
> Matt Moldvan schreef op 2013-06-18 3:54:
> > Depends on the back end you're using... if it's Cyrus, you can do a
> > "/usr/lib/cyrus-imapd/reconstruct -rxf user/someuid".  You may want to
> > remove old cyrus.* files in the users spool directory first in case
> > those are corrupt for some reason.  The reconstruct may not be in
> > /usr/lib/cyrus-imapd in your case, but it shouldn't be too difficult
> > to find if it's not...
> >
> > Hope that helps,
> > Matt.
> >
> > On Mon, Jun 17, 2013 at 7:23 PM, William Reynolds
> > <wreynolds at rrwds.net> wrote:
> >
> >> I got a call today that a user’s mailbox apparently was having
> >> issues. I get there and have the particular user log in to roundcube
> >> and it allows him to log in and the message pops up mailbox not found
> >> or something to that effect. So I take a quick look and I see the
> >> mailbox folder and messages in there but it seems this user hasn’t
> >> even been getting messages for a couple days to his mailbox.
> >>
> >> I create a new user account in webadmin to get him going so he can
> >> keep working and now I need to I guess issue the reconstruct command
> >> on his new mailbox so it will reindex the old mailbox now that I have
> >> those files moved to the new one.
> >>
> >> How do I issue the reconstruct command on kolab 3? Ive been searching
> >> around but the wiki site was no use, and the various cyrus commands I
> >> tried do not work either.
> >>
> >>
> >>
> >> Thanks Will
> >>
> >>
> >>
> >> WM. REYNOLDS
> >>
> >> President
> >>
> >> RRWDS Co.
> >>
> >> TOLL FREE 855 GO RRWDS (855.467.7937)
> >>
> >> OFFICE 979.383.2953 x2501 | CELL 979.204.4658
> >>
> >> www.rrwds.com [1]
> >>
> >>
> >>
> >> Small & Medium Business
> >> State & Local Government
> >>
>
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