postfix silently lost emails during kolab restart?

[Liutauras Adomaitis]

i recently sent description of very similar issue. Maybe situation was
the same, but the problem is exactly the same - lost email, no NDR.
(subject of my message in this mailing list is need advice about lost
emails)
Unfortunately the message was not descriptive enough so it didn't got
enough attention by list members, but i consider this as very very
important problem.

On 7/1/11, Gunnar Wrobel <wrobel at horde.org> wrote:
> Quoting Gavin McCullagh <gavin.mccullagh at gcd.ie>:
>
>> Hi,
>>
>> from time to time, we need to stop and start Kolab for small maintenance
>> tasks.  For example, having recently discovered a few bogus entries in
>> mailboxes.db, I took kolab down last night for a few minutes so I could
>> use
>> cyr_dbtool to prune them.
>>
>> During this time, one of our clients tried to send a mail.  She apparently
>> got it through to postfix, but the mail then failed to get through
>> kolabmailboxfilter which gave "service unavailable".  Rather than
>> deferring
>> the mail for a while, a bounce was generated in response to this.  The
>> bounce then also hit kolabmailboxfilter and got a service unavailable.
>>
>> According to the user, she didn't get a bounce and it looks like the mail
>> never reached the destination either.  That seems quite serious to me.
>> The
>> user (using outlook) didn't get a copy written to sent mail, though I'm
>> not
>> sure how connected that process is.
>>
>> Is this a bug perhaps?  I would have thought mail should never get
>> silently
>> dropped like this, even in the event of mail server restart.
>
> Yes, I would say so. Please create an issue. Thanks for the report!
>
> Cheers,
>
> Gunnar
>
>>
>> Gavin
>>
>>
>> Jun 29 23:11:58 paidi <info> postfix/smtpd[25786]: connect from
>> ghrmgr.staff.aaa.bbb[172.16.17.60]
>> Jun 29 23:11:58 paidi <info> postfix/smtpd[25786]: 7AB9D440C2:
>> client=ghrmgr.staff.aaa.bbb[172.16.17.60]
>> Jun 29 23:11:59 paidi <info> postfix/cleanup[25588]: 7AB9D440C2:
>> message-id=<01f201cc36a9$c51432f0$4f3c98d0$@xxxxxx at aaa.bbb>
>> Jun 29 23:11:59 paidi <info> postfix/qmgr[24920]: 7AB9D440C2:
>> from=<xxxx.xxxxxx at aaa.bbb>, size=10862, nrcpt=2 (queue active)
>> Jun 29 23:11:59 paidi <info> postfix/smtpd[25591]: table
>> hash:/kolab/etc/postfix/virtual(0,lock|fold_fix) has changed --
>> restarting
>> Jun 29 23:11:59 paidi <info> postfix/cleanup[25592]: 2A2FE440C5:
>> message-id=<01f201cc36a9$c51432f0$4f3c98d0$@xxxxxx at aaa.bbb>
>> Jun 29 23:11:59 paidi <info> postfix/qmgr[24920]: 2A2FE440C5:
>> from=<xxxx.xxxxxx at aaa.bbb>, size=11006, nrcpt=3 (queue active)
>> Jun 29 23:11:59 paidi <info> postfix/smtpd[26072]: disconnect from
>> localhost[127.0.0.1]
>> Jun 29 23:11:59 paidi <info> postfix/pipe[25589]: 7AB9D440C2:
>> to=<zzzzzzzzzz at aaa.bbb>, relay=kolabfilter, delay=0.74,
>> delays=0.64/0/0/0.1, dsn=2.0.0, status=sent (delivered via
>> kolabfilter service)
>> Jun 29 23:11:59 paidi <info> postfix/pipe[25589]: 7AB9D440C2:
>> to=<yyyyyyy.yyyyyy at aaa.bbb>, relay=kolabfilter, delay=0.74,
>> delays=0.64/0/0/0.1, dsn=2.0.0, status=sent (delivered via
>> kolabfilter service)
>> Jun 29 23:11:59 paidi <info> postfix/qmgr[24920]: 7AB9D440C2: removed
>> Jun 29 23:11:59 paidi <info> postfix/smtpd[25596]: table
>> hash:/kolab/etc/postfix/virtual(0,lock|fold_fix) has changed --
>> restarting
>> Jun 29 23:11:59 paidi <info> postfix/smtpd[26074]: connect from
>> localhost[127.0.0.1]
>> Jun 29 23:11:59 paidi <info> postfix/smtpd[26074]: CC707440C2:
>> client=localhost[127.0.0.1]
>> Jun 29 23:11:59 paidi <info> postfix/cleanup[25592]: CC707440C2:
>> message-id=<01f201cc36a9$c51432f0$4f3c98d0$@xxxxxx at aaa.bbb>
>> Jun 29 23:11:59 paidi <info> postfix/smtpd[26074]: disconnect from
>> localhost[127.0.0.1]
>> Jun 29 23:11:59 paidi <info> postfix/qmgr[24920]: CC707440C2:
>> from=<xxxx.xxxxxx at aaa.bbb>, size=11372, nrcpt=4 (queue active)
>> Jun 29 23:11:59 paidi <info> postfix/smtp[25593]: 2A2FE440C5:
>> to=<zzzzzzzzzz at aaa.bbb>, relay=127.0.0.1[127.0.0.1]:10024,
>> delay=0.74, delays=0.04/0/0/0.69, dsn=2.0.0, status=sent (250 2.0.0
>> Ok: queued as CC707440C2)
>> Jun 29 23:11:59 paidi <info> postfix/smtp[25593]: 2A2FE440C5:
>> to=<zzzzzzzzzz at aaa.bbb>, relay=127.0.0.1[127.0.0.1]:10024,
>> delay=0.74, delays=0.04/0/0/0.69, dsn=2.0.0, status=sent (250 2.0.0
>> Ok: queued as CC707440C2)
>> Jun 29 23:11:59 paidi <info> postfix/smtp[25593]: 2A2FE440C5:
>> to=<yyyyyyy.yyyyyy at aaa.bbb>, relay=127.0.0.1[127.0.0.1]:10024,
>> delay=0.74, delays=0.04/0/0/0.69, dsn=2.0.0, status=sent (250 2.0.0
>> Ok: queued as CC707440C2)
>> Jun 29 23:11:59 paidi <info> postfix/qmgr[24920]: 2A2FE440C5: removed
>> Jun 29 23:11:59 paidi <info> postfix/pipe[25633]: CC707440C2:
>> to=<yyyyyyy.yyyyyy at aaa.bbb>, relay=kolabmailboxfilter, delay=0.09,
>> delays=0.01/0/0/0.08, dsn=5.3.0, status=bounced (service unavailable)
>> Jun 29 23:11:59 paidi <info> postfix/pipe[25638]: CC707440C2:
>> to=<zzzzzzzzzz at aaa.bbb>, relay=kolabmailboxfilter, delay=0.09,
>> delays=0.01/0/0/0.08, dsn=5.3.0, status=bounced (service unavailable)
>> Jun 29 23:11:59 paidi <info> postfix/pipe[25604]: CC707440C2:
>> to=<zzzzzzzzzz at aaa.bbb>, relay=kolabmailboxfilter, delay=0.09,
>> delays=0.01/0/0/0.08, dsn=5.3.0, status=bounced (service unavailable)
>> Jun 29 23:11:59 paidi <info> postfix/pipe[25632]: CC707440C2:
>> to=<zzzzzzzzzz at aaa.bbb>, relay=kolabmailboxfilter, delay=0.14,
>> delays=0.01/0.08/0/0.05, dsn=5.3.0, status=bounced (service
>> unavailable)
>> Jun 29 23:11:59 paidi <info> postfix/cleanup[25588]: table
>> hash:/kolab/etc/postfix/virtual(0,lock|fold_fix) has changed --
>> restarting
>> Jun 29 23:11:59 paidi <info> postfix/cleanup[26081]: EEC4C440D5:
>> message-id=<20110629221159.EEC4C440D5 at paidi.aaa.bbb>
>> Jun 29 23:11:59 paidi <info> postfix/qmgr[24920]: EEC4C440D5:
>> from=<>, size=13336, nrcpt=1 (queue active)
>> Jun 29 23:11:59 paidi <info> postfix/bounce[26079]: CC707440C2:
>> sender non-delivery notification: EEC4C440D5
>> Jun 29 23:11:59 paidi <info> postfix/qmgr[24920]: CC707440C2: removed
>> Jun 29 23:12:00 paidi <info> postfix/pipe[25617]: EEC4C440D5:
>> to=<xxxx.xxxxxx at aaa.bbb>, relay=kolabmailboxfilter, delay=0.06,
>> delays=0.01/0/0/0.05, dsn=5.3.0, status=bounced (service unavailable)
>> Jun 29 23:12:00 paidi <info> postfix/qmgr[24920]: EEC4C440D5: removed
>> Jun 29 23:12:08 paidi <info> postfix/trivial-rewrite[25784]: table
>> hash:/kolab/etc/postfix/virtual(0,lock|fold_fix) has changed --
>> restarting
>> Jun 29 23:12:27 paidi <info> postfix/smtpd[25786]: disconnect from
>> ghrmgr.staff.aaa.bbb[172.16.17.60]
>> Jun 29 23:12:27 paidi <info> postfix/smtpd[25538]: table
>> hash:/kolab/etc/postfix/virtual(0,lock|fold_fix) has changed --
>> restarting
>> Jun 29 23:12:27 paidi <info> postfix/smtpd[25786]: table
>> hash:/kolab/etc/postfix/virtual(0,lock|fold_fix) has changed --
>> restarting
>>
>>
>>
>> --
>> Gavin McCullagh
>> Senior System Administrator
>> IT Services
>> Griffith College
>> South Circular Road
>> Dublin 8
>> Ireland
>> Tel: +353 1 4163365
>> http://www.gcd.ie
>> http://www.gcd.ie/brochure.pdf
>> http://www.gcd.ie/opendays
>> http://www.gcd.ie/ebrochure
>>
>> This E-mail is from Griffith College.
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>> immediately
>> notify the sender by replying to this e-mail and delete the e-mail from
>> your
>> computer.
>>
>> Bellerophon Ltd, trades as Griffith College (registered in Ireland No.
>> 60469) with its registered address as Griffith College Campus, South
>> Circular Road, Dublin 8, Ireland.
>>
>> _______________________________________________
>> Kolab-users mailing list
>> Kolab-users at kolab.org
>> https://kolab.org/mailman/listinfo/kolab-users
>
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> The Horde Project
>
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