stable outlook connector ?

[Doug Finch]

Hello Thomas,
As I mentioned in my previous email, technical support issues with the Insight Connector are handled through our support department.  My support team does not moderate the Kolab list.  I am subscribed to the list but also do not moderate it all day long.  If you need assistance with a Bynari product, the "proper" method is to contact my support department.

The issue you mention below was opened yesterday.  My QA department is actually working to reproduce this issue internally as we speak.  There were some questions asked by my technician that were not completely answered in Andreas' last response. To speed up the resolution process it helps if all questions can be answered so that we do not have to repeatedly ask for information.

Might I also ask how you resold the connector to another party?  You are not listed as a reseller of Bynari products.  Reselling products without a reseller contract "in force" is a violation of the End Users License Agreement (EULA).

I also see that your Annual Support and Maintenance (ASM) agreement is expired.  I have asked my team to continue to work with you to resolve this matter - even though you do not have current ASM.  

The bottom line is that, my team is "bending over backwards" to work with you; to better the product, to the benefit of all.  All that I ask is that you work with us rather than using this user's group as a sounding board.  

>From this point forward, I am referring all technical issues with the Bynari Insight Connector to the proper channel - my technical support department.  

Kind Regards,

Doug Finch
Vice President, IT
222 W Las Colinas Blvd, Suite 1320N
Irving, Tx  75039
http://www.bynari.net
 (800)241-1086
(214)350-5772
Skype ID: dfsixstring



-----Original Message-----
From: kolab-users-bounces at kolab.org [mailto:kolab-users-bounces at kolab.org] On Behalf Of Thomas Krause (Webmatic)
Sent: Friday, April 23, 2010 5:40 AM
To: Doug Finch
Cc: 'kolab-users at kolab.org'
Subject: Re: stable outlook connector ?

Hello Doug,

recurring calendar entries (holidays, birthdays ...) doubling in the
latest version!
I cannot agree your statement below!

Our customer is very impatient of the buggy connector!

Regards,
Thomas.

Am 14.04.2010 13:37, schrieb Doug Finch:
> Hello Thomas,
> All folder sharing, including calendar sharing is functioning properly in the latest release of connector 4 (which you have).  We are not able to reproduce your issue with our Kolab server.  The reason for the remote sessions with you is as much a courtesy as it is valuable for us.  What can be seen in one remote session is often times more valuable than multiple days and multiple emails.  I am the one that instructed my support team to request remote support to speed up the support process.  It is also very valuable to us to see what is happening on a client's workstation - especially since it is not reproducible on our side.
>
> The behavior you mention sounds to me like it could be a relatively small issue that can easily/quickly resolved, if you would simply interact with my support department.
>
> Regarding item #3, that ticket was from November of 2009.  As I said, many changes have taken place with the product since then.  We had not released a new version since Oct-Nov 2009 so that we could focus on getting some of these serious issues resolved.
>
> Regards,
>
> Doug Finch
> Vice President of IT
> Bynari, Inc.
> 222 W Las Colinas Blvd, Suite 1320N
> Irving, Tx  75039
> http://www.bynari.net
> dfinch at bynari.net
> (800)241-1086
> (214)350-5772
> (214)352-3530 [fax]
> Skype ID: dfsixstring
> "Sharing Made Easy..."
>
> -----Original Message-----
> From: Thomas Krause (Webmatic) [mailto:tk at webmatic.de]
> Sent: Wednesday, April 14, 2010 4:56 AM
> To: Doug Finch
> Cc: 'kolab-users at kolab.org'
> Subject: Re: stable outlook connector ?
>
>
> Hello,
> the main reason for us to use a outlook connector
> are the shared calendar. And this is not working as
> expected.
>
> 1) WinXP german with all patches, Outlook 2003, latest
> bynari connector: Outlook hangs occasionally when synchronising
> with the server. User B doesn't sees dates inserted by User A
>
> 2) WinXP/Win7 german with all patches, Outlook 2007, second
> last version: calendar entries multiply and stop working
> Outlook. This is maybe fixed in the latest version.
>
> 3) WinXP germain with all patches, Outlook 2007, all versions:
> Bug in setup programm: Could not load MSPST32.dll
> Problem: wrong path
> Fix: manual copy of the DLL in the expected path
> Bynari ticket #DDR-805584
>
> The bynari support is helfpul and tries to fix the problems,
> but:
> - often the support wants to do a remote session to debug
>     the problems. this requires support from our side,
>     which nobody pays.
> - we life in central europe and have time difference of
>     7 hours ( 1-2 hours to to remote session)
>
> We feel like beta testers! And we use our customers
> for that!
>
> Regards,
> Thomas.
>
> Am 14.04.2010 02:25, schrieb Doug Finch:
>> Hello Thomas,
>> I saw your post in this forum today and wanted to respond to you personally.  Before responding to you, I wanted to verify your issue with my support and QA departments.  I do see where you have an open support ticket with us.  I also see that you have stopped responding to their attempts to contact you.
>>
>> I would preferred to have taken this issue offline, so that we can get to the bottom of your issue.  Without direct interaction from you I cannot be certain what the issue truly is.  It sounds like it could be something as simple as a licensing issue.  Again, to truly troubleshoot and resolve this issue, I would prefer we handle this through our normal support queue.
>>
>> I can say that we do have existing Kolab customers with larger installs than what you alluded to in your post.  I cannot say what the true cause of your issue is unless you allow interaction with my support team.  I can assure of this, we will work together with you to resolve the matter.
>>
>> All software has issues, we are no exception.  Our Insight Connector 3 Kolab version has some significant issues with it.  This is why we pulled it from our product lineup.  I will also say that we have had some issues with the earlier versions of connector 4.  My development team has spent the past several months working on stability and resolving top severity bugs.  This is the reason why we did not have a new release for a couple months for Kolab (since Oct-Nov 2009) and only released it 2 months ago.  There have been significant improvements in the product during that time.  This is why I am so puzzled/concerned by your comments. From all of the reports I am receiving, this is the most solid version of the connector to date.
>>
>> I would like to also state this, for the record; Bynari is committed to the Kolab community and building a connector that is stable, reliable, and performs well.  This is our top priority.  I am personally in charge of the development group and the direction of this product.  I welcome constructive feedback to my direct email address from any Kolab user regarding the Insight Connector.  I also urge you to work with my support department so that we can quickly and effectively resolve any/all issues between the Kolab server and the Insight Connector.
>>
>> Kind Regards,
>>
>> Doug Finch
>> Vice President of IT
>> Bynari, Inc.
>> 222 W Las Colinas Blvd, Suite 1320N
>> Irving, Tx  75039
>> http://www.bynari.net
>> dfinch at bynari.net
>> (800)241-1086
>> (214)350-5772
>> (214)352-3530 [fax]
>> Skype ID: dfsixstring
>> "Sharing Made Easy..."
>>
>>
>> -----Original Message-----
>> From: kolab-users-bounces at kolab.org [mailto:kolab-users-bounces at kolab.org] On Behalf Of Thomas Krause (Webmatic)
>> Sent: Tuesday, April 13, 2010 1:42 AM
>> To: kolab-users at kolab.org
>> Subject: stable outlook connector ?
>>
>>
>> Dear list,
>> we are using the byari connector 4 at 3 customers - and this is
>> a pain! This product is not usable in a production environment.
>> Especially calendar and address book functions are buggy.
>> Even though Bynari confirmes and fix the bugs, there are appears
>> new bugs. Our customers are really unhappy with this product.
>>
>> What about the other Outlook connector alternatives? Does the
>> are running stable with Oulook and there are new versions for
>> Outlook 2010 in the pipeline?
>>
>> Best regards,
>> Thomas.
>>
>> _______________________________________________
>> Kolab-users mailing list
>> Kolab-users at kolab.org
>> https://kolab.org/mailman/listinfo/kolab-users
>>
>

-- 
Dipl.-Ing. Thomas Krause
Webmatic Kommunikations GmbH, Sixtistr. 16a, 06217 Merseburg
Tel: +49-3461-2899330 Fax: +49-3461-28993388
AG Halle, HRB 11986, Geschäftsführung: Thomas Krause, Mirko Brzoska

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