shared contacts folder

[Doug Finch]

Hello Liutauras,
I do understand what you are saying.  I think it would be best to have one of my support technicians work directly with you on this issue.  If you do not mind, let's take this conversation offline and we can work out a time for a remote desktop session with you.  

Regards,

Doug Finch
Director of Technical Support
Bynari, Inc.
Skype ID: dfsixstring
"Sharing Made Easy..."
(sent with BETA 4.0 Connector)

-----Original Message-----
From: Liutauras Adomaitis [mailto:liutauras.adomaitis at gmail.com] 
Sent: Monday, September 14, 2009 4:47 AM
To: Doug Finch
Cc: kolab-users at kolab.org
Subject: Re: shared contacts folder

On Wed, Sep 9, 2009 at 5:25 PM, Liutauras Adomaitis
<liutauras.adomaitis at gmail.com> wrote:
> On Wed, Sep 9, 2009 at 3:58 PM, Doug Finch<dfinch at bynari.net> wrote:
>> Hello Liutauras,
>> Let me answer your question from the previous email first:
>> (What if I set to check in All folders? Is it the same?)
>> Doing this will tell the Connector to check for mail in every folder you have.  This could cause quite a performance problem since Outlook performs this, Send/Receive every 5 minutes by default in Outlook 2003.  We do not recommend this setting - rather, we recommend that you select "which" folders you wish to be part of the Send/Receive function.
>>
>> There is a difference between "Send/Receive" and "Refresh Folders".  Refresh Folders is used when you want to "refresh" the IMAP folder tree in Outlook.  It is useful, for example, when "user 1" shares a folder to "user 2".  "User 2" can then select "Refresh Folders" to get the new ACL rights that have been granted to him by "user 1".  It is also effective if the folders have changed on the server and you want to reflect that in Outlook.  It has nothing to do with the actual "Send/Receive" function of Outlook.
>>
>> On the test you performed with the contacts on a shared folder, what happens when you click on a different IMAP folder and then back to that shared folder?  Is the contact information updated then?  If the changes are seen after doing this, it would appear that there is a delay in the actual send/receive function.  There are a few settings I would recommend you check:
>>
> If click on the other folder and then back to shared contacts nothing changes.
>
>> Click on the Insight Connector toolbar, "Accounts" > "More Settings" > "Connections".  Look for a default option, "Use Persistent Connection".  Make sure this is enabled.  If this is not enabled, the connector will have go through the entire authentication process each time it tries to make any kind of transaction with the server.  This can cause serious performance problems.  The other option you should look at is (same tab) "Server timeout value in number of seconds".  By default this option is set to "0".  Values can be "0", "30-600".  This option requests that the server keep the connection alive for XX seconds (XX being the numerical value).
>
> I will look through your recommendation about speed and connection,
> but at first glance we have done all of this, but still contacts are
> not refreshed.

Hi Doug,

I still cannot find a way to sync changes in shared contacts folder.
After a few test i can say that:
- deletion or creation of a contact works ok. it is enough to change
folder and changes are propagated
- changing existing (already synced contact) works very strange. What
I observer is:
--- I change let's say Manager info in Detail section. Then I go to
the other computer and click on shared contacts folder I see that new
contact with the same name I just edited appears in list and
disappears. It looks like sync process and lasts for about 1 second.
Then I click the contact in question I see, that managers name is
synced, but phone numbers are not. On the computer I edited contact
phone numbers are with + signs and on the other computer not. This
shows, that phone numbers of the contact is not syncing. Then this
contact was first entered into the shared folder his phone number was
without + signs. Now we want make a all phone numbers appear with +
signs and although I change it on one computer the changes are not
propagated to the others.

I don't know if I express myself correctly and you understood the
problem, but it seems that shared folders syncing works partly.

Any Ideas?
Thanks
Liutauras