shared contacts folder

[Liutauras Adomaitis]

On Wed, Sep 9, 2009 at 3:58 PM, Doug Finch<dfinch at bynari.net> wrote:
> Hello Liutauras,
> Let me answer your question from the previous email first:
> (What if I set to check in All folders? Is it the same?)
> Doing this will tell the Connector to check for mail in every folder you have.  This could cause quite a performance problem since Outlook performs this, Send/Receive every 5 minutes by default in Outlook 2003.  We do not recommend this setting - rather, we recommend that you select "which" folders you wish to be part of the Send/Receive function.
>
> There is a difference between "Send/Receive" and "Refresh Folders".  Refresh Folders is used when you want to "refresh" the IMAP folder tree in Outlook.  It is useful, for example, when "user 1" shares a folder to "user 2".  "User 2" can then select "Refresh Folders" to get the new ACL rights that have been granted to him by "user 1".  It is also effective if the folders have changed on the server and you want to reflect that in Outlook.  It has nothing to do with the actual "Send/Receive" function of Outlook.
>
> On the test you performed with the contacts on a shared folder, what happens when you click on a different IMAP folder and then back to that shared folder?  Is the contact information updated then?  If the changes are seen after doing this, it would appear that there is a delay in the actual send/receive function.  There are a few settings I would recommend you check:
>
If click on the other folder and then back to shared contacts nothing changes.

> Click on the Insight Connector toolbar, "Accounts" > "More Settings" > "Connections".  Look for a default option, "Use Persistent Connection".  Make sure this is enabled.  If this is not enabled, the connector will have go through the entire authentication process each time it tries to make any kind of transaction with the server.  This can cause serious performance problems.  The other option you should look at is (same tab) "Server timeout value in number of seconds".  By default this option is set to "0".  Values can be "0", "30-600".  This option requests that the server keep the connection alive for XX seconds (XX being the numerical value).

I will look through your recommendation about speed and connection,
but at first glance we have done all of this, but still contacts are
not refreshed.

Thanks a lot on spending your time on these questions
Liutauras