Vista and kolab 2.2.2

[Doug Finch]

Liutauras,
If you are seeing that kind of crashing with this user, we can take this offline and my team can work with you to gather a crash dump.


Doug Finch
Director of Technical Support
Bynari, Inc.
6220 Gaston Ave, Suite 403
Dallas, TX 75214
http://www.bynari.net
dfinch at bynari.net
(800)241-1086
(214)350-5772
(214)352-3530 [fax] 
Skype ID: dfsixstring
"Sharing Made Easy..."
(sent with BETA 4.0 Connector)

> -----Original Message-----
> From: kolab-users-bounces at kolab.org [mailto:kolab-users-bounces at kolab.org]
> On Behalf Of Liutauras Adomaitis
> Sent: Friday, August 28, 2009 9:23 AM
> To: Doug Finch
> Cc: kolab-users at kolab.org
> Subject: Re: Re: Vista and kolab 2.2.2
> 
> 2009/8/28 Doug Finch <all4bg2006 at gmail.com>:
> > Liutauras,
> >
> > You have one user that is experiencing problems with XP/Outlook 2007
> > crashing.  What is unique about this user's environment?  You may not
> want
> > to give this information out in a forum.  If you would like to take this
> > offline, I would be happy to assist you.  I can be reached at my work
> email
> > address (dfinch at bynari.net).
> 
> at the moment I don't see anything what could distict this user from
> others. Everything was ok for a month or so, but now started crashing.

[Doug Finch] 
The "Download Headers Only" option is recommended for the initial synchronization process.  After that has completed, I would recommend that it be turned off anyway.
 
> >
> > The "Download Headers Only" option should be "enabled" when performing
> the
> > "initial synchronization" of Outlook.  After that initial
> synchronization is
> > complete, it can be turned off.  We have found that users with poor
> networks
> > and mobile users (laptop users) benefit from having "Download Headers
> Only"
> > turned off (disabled) also (after the initial synchronization).
> 
> Our experience says, that O2007 will not work with "Download Headers
> Only" option set. You can get a list of folders and emails, but then
> you try to view an email O2007 crashes.
> 
> >
> > Another setting you may want to look at is the "Timeout Setting" on the
> > "Connections" tab under the "Accounts" button on the Insight Connector
> > toolbar.  By default it is set for a LAN environment (set to "0").  If
> your
> > mail server is not a part of your LAN, then you can adjust this setting
> to a
> > value between "30" - "600" (seconds).  This setting essentially requests
> > that the server keep the connection open for the specified number of
> seconds
> > before timing out - thus closing the connection.
> 
> I knew this also, but I should check what is set for this particular
> user. Usually we set it to 300.
> 
> Thanks for suggestions.
> Liutauras
> 
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