[Kolab-devel] [issue3098] Mail body no longer shown -> Crash

[T. Ribbrock]

New submission from T. Ribbrock <itsef-admin at brightsight.com>:

I have two of our users reporting the problem below. I cannot reproduce it on my
own account(s), but for them it seems to happen frequently. As this causes mail
to be not accessible as well as crashes, I set this to critical.

The following is the original description as given by one of our users:

A regular problem that occurs several times a week (sometimes several times a day):

- email (old or new) in inbox clicked to open/see
- preview pane does not show content (empty) (also opening the email in a
different window does not help - content stays invisible)

Workaround:
- trying to move/copy the respective email to another folder
- then Kontact _always_ crashes
- after restarting Kontact, the email is usually visible.

The second user has reported that Kontact also crashes if the mail in question
is deleted. He has provided a backtrace - see attachment.

So far, we have not been able to detect a pattern (i.e. certain types of mail
that always produce this problems). In at least one case, this problem has lead
to the mail in question getting lost completely, i.e. the body was emptied *on
the server*.

Versions:

kontact --version
Qt: 3.3.8b
KDE: 3.5.9
Kontact: 1.2.9 (enterprise35 20080908.858460)
(Kubuntu 8.04)

This has already been reported on earlier versions, namely 827950, 830933 and
837785, all on the same Kubuntu systems.

----------
files: Crash_on_delete_stuck_mail_issue4949-858460.txt
messages: 16882
nosy: itsef_admin
priority: critical
status: unread
title: Mail body no longer shown -> Crash
topic: enterprise35, kde client
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Kolab issue tracker <kolab-issues at intevation.de>
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