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    <p>Check if kolabd is running<br>
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    <div class="moz-cite-prefix">On 7/20/20 5:04 PM, Guilherme Carvalho
      wrote:<br>
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cite="mid:CALXZAK=5EcK4Vjn7kHFKkLa8=s7MJc_P_H7EF6xrnBL0Ap_5jw@mail.gmail.com">
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      <div dir="ltr">Hello guys, i got a problem today that i never saw
        before, i have only 2 domains working on my Kolab, today i
        create one new account to my CEO, and the emails appears to be
        create with no problem, i can log in into the Webmail with it,
        but when i connect i got a message. 
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        <div>Server Error: <span
            style="color:rgb(51,51,51);font-family:"Trebuchet
            MS","Lucida Grande","Lucida Sans
            Unicode","Lucid
            Sans",sans-serif;font-size:12px"> </span><span
            style="color:rgb(51,51,51);font-family:"Trebuchet
            MS","Lucida Grande","Lucida Sans
            Unicode","Lucid
            Sans",sans-serif;font-size:12px">STATUS: Mailbox does
            not exist</span></div>
        <div><span
            style="color:rgb(51,51,51);font-family:"Trebuchet
            MS","Lucida Grande","Lucida Sans
            Unicode","Lucid
            Sans",sans-serif;font-size:12px"><br>
          </span></div>
        <div><span
            style="color:rgb(51,51,51);font-family:"Trebuchet
            MS","Lucida Grande","Lucida Sans
            Unicode","Lucid
            Sans",sans-serif;font-size:12px">What could be this
            problem??</span></div>
        <div><span
            style="color:rgb(51,51,51);font-family:"Trebuchet
            MS","Lucida Grande","Lucida Sans
            Unicode","Lucid
            Sans",sans-serif;font-size:12px"><br>
          </span></div>
        <div><span
            style="color:rgb(51,51,51);font-family:"Trebuchet
            MS","Lucida Grande","Lucida Sans
            Unicode","Lucid
            Sans",sans-serif;font-size:12px">i can connect into the
            IMAP with my Outlook, but i got error in the </span>synchronization.</div>
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        <div>i saw this messagens on the maillog.</div>
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        <div>Jul 20 10:45:35 mailcwb imaps[12645]: ptload(): bad
          response from ptloader server: identifier not found<br>
          Jul 20 10:45:35 mailcwb imaps[12645]: ptload completely
          failed: unable to canonify identifier: <a
            href="mailto:thenewemail@mydomain.com"
            moz-do-not-send="true">thenewemail@mydomain.com</a><br>
          Jul 20 10:45:35 mailcwb imaps[12645]: SASL bad userid
          authenticated<br>
          Jul 20 10:45:35 mailcwb imaps[12645]: badlogin: [172.16.1.100]
          unknown AUTHENTICATE+PLAIN+TLS [SASL(-13): authentication
          failure: bad userid authenticated]<br>
          <br>
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      <pre class="moz-quote-pre" wrap="">_______________________________________________
users mailing list
<a class="moz-txt-link-abbreviated" href="mailto:users@lists.kolab.org">users@lists.kolab.org</a>
<a class="moz-txt-link-freetext" href="https://lists.kolab.org/mailman/listinfo/users">https://lists.kolab.org/mailman/listinfo/users</a></pre>
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