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<p>Hello Franz,</p>
<p>Thank you for your answer! It was very useful for me. <br>
</p>
<p>I found a link between my <a class="moz-txt-link-abbreviated" href="mailto:user@example.com">user@example.com</a> and another one. The
second is <a class="moz-txt-link-abbreviated" href="mailto:luser@example.com">luser@example.com</a>. ptexpire purged this link but it does
not resolve my problem.<br>
</p>
<p>In my config I have <br>
</p>
<pre><span class="p">[</span><span class="n">kolab</span><span class="p">]</span>
<span class="n">daemon_rcpt_policy</span> <span class="o">=</span> <span class="bp">False</span></pre>
<p>I reconstruct the events:<br>
</p>
<p>1. <a class="moz-txt-link-abbreviated" href="mailto:user@example.com">user@example.com</a> (Domingo Becker) was created and used
successfully;<br>
2. <a class="moz-txt-link-abbreviated" href="mailto:luser@example.com">luser@example.com</a> (Leonardo User) was created and it works
normally till now, but <a class="moz-txt-link-abbreviated" href="mailto:user@example.com">user@example.com</a> is unable to login by
Roundcubemail anymore. It says <span class="st">"<em>Connection</em>
to storage <em>server failed</em>". Thunderbird says "Login to
server is unsuccessful" [1]<br>
</span></p>
<p><span class="st">In the same scenario </span><span class="st"><span
class="st">Thunderbird can </span></span><span class="st"><span
class="st">login in </span>my test server successfuly in
either of accounts, but Roundcubemail does not. <br>
</span></p>
<p>It seems like recipient policy is involved.</p>
<p>[1] these messages are localized and may be not exactly the same<br>
</p>
<p>Regards!<br>
Valentin<br>
</p>
<div class="moz-cite-prefix">На 10.03.20 г. в 20:13 ч., Skale, Franz
написа:<br>
</div>
<blockquote type="cite"
cite="mid:20ed0e14bc767d5ba885f0317aeb87a5@dah.am">Hi,
<br>
your ptcache.db seems to be broken.
<br>
Try the following:
<br>
1.) Create a backup ! (always!)
<br>
E.g. cp -a /var/lib/imap/ptclient/ptscache.db
/var/lib/imap/ptclient/ptscache.db.bak
<br>
2.) Dump the file by issuing following command:
<br>
su - cyrus -c /usr/lib/cyrus-imapd/ptdump
<br>
Check all the entries and the timestamps.
<br>
3.) Clear the DB by using ptexpire: (Man Page:
<a class="moz-txt-link-freetext" href="https://www.cyrusimap.org/imap/reference/manpages/systemcommands/ptexpire.html">https://www.cyrusimap.org/imap/reference/manpages/systemcommands/ptexpire.html</a>)<br>
Issue: (Default 3h).
<br>
su - cyrus -c /usr/lib/cyrus-imapd/ptexpire
<br>
Check again by logging in as user again.
<br>
Dump again and verify the timestamp by using following command:
<br>
date -d @[timestamp]
<br>
<br>
Best regards
<br>
Franz
<br>
<br>
<br>
</blockquote>
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