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    <p>This helps immensely! Thank you!</p>
    <p>I kept thinking that maybe the next update would fix it...
      Perhaps there should be a little blurb in the UI under ActiveSync
      telling us the status of the folder support? That would be a nice
      step forward... maybe even a toggle there that overrides the
      $ext_devices logic for that device.<br>
    </p>
    <br>
    <div class="moz-signature">Best regards,
      <p style="margin-bottom: 0in;margin-top: 0in"><b>Stephen H.
          Switzer</b>
        <br>
        <font size="2"><b>voice:</b> 585.298.9420 [ x7001 ]
          <br>
          <b>cell:</b> 585.202.8312
          <br>
          <b>fax:</b> 585.625.0020
          <br>
          <b>email:</b> <a href="mailto:steve@SBSroc.com"
            target="_blank">steve@SBSroc.com</a></font>
        <br>
        <font size="2"><i>Technical Consultant & System Engineer</i>
          <br>
          - VMware VSP
          <br>
          - Microsoft MCP, Desktop/Server</font>
        <br>
        <br>
        <img
          src="cid:part2.E1B05399.EE899C13@switzerbusinesssolutions.com"
          name="graphics1" width="140" align="BOTTOM" border="0"
          height="47"><br>
        <font face="Lohit Hindi"><span lang="hi-IN"></span></font><font
          size="2"><b>Switzer
            Business Solutions, LLC</b></font>
        <br>
        <font size="2">
          <br>
          <b>web:</b> <a href="http://www.switzerbusinesssolutions.com/"
            target="_blank">www.SwitzerBusinessSolutions.com</a>
          <br>
          <b>fb:</b> <a href="http://www.facebook.com/sbsolutions"
            target="_blank">www.facebook.com/sbsolutions</a>
          <br>
          - VMware VIP Partner
          <br>
          - HP Authorized Business Development Partner
          <br>
          - Xorcom Certified Dealer</font></p>
      <br>
    </div>
    <div class="moz-cite-prefix">On 09/12/2016 10:07 AM, Troy Carpenter
      wrote:<br>
    </div>
    <blockquote cite="mid:23dd601d20cfe$fe5e5ff0$fb1b1fd0$@carpenter.cx"
      type="cite">
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      <div class="WordSection1">
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I
            use Nine on all my devices with full multiple folder
            support.<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I’ve
            seen the other problems you are working in other follow-up
            threads, but , don’t forget that you will need to change
            /usr/share/kolab-syncroton/lib/kolab_sync_data.php so that
            it allows multiple folders with nine.<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">You
            need to change the array $ext_devices, around line 106:<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">
               protected $ext_devices = array(<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'iphone',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'ipad',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'thundertine',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'windowsphone',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'wp',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'wp8',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'playbook',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">}<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Add
            ‘android’ to the list:<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">   
            protected $ext_devices = array(<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'iphone',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'ipad',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'thundertine',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'windowsphone',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'wp',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'wp8',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'playbook',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">       
            'android',<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">}<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Nine
            sends ‘android’ as the device type.  You can also add other
            device types there.  Samsung devices support multiple
            folders now in the built-in app, but they don’t send
            ‘android’, they send their model number which makes for a
            long list.  For instance, I also have samsungsghi747,
            samsungsmp600 among others for users of those devices that
            are not using Nine.  If you need to find out the device type
            being sent, you can look at the ActiveSync Option in
            Roundcube.  It will show the device configuration which
            lists the Device Type.  Use the string listed there, but
            I’ve found it has to be all lower case in the code listed
            above.<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
        <div>
          <div style="border:none;border-top:solid #E1E1E1
            1.0pt;padding:3.0pt 0in 0in 0in">
            <p class="MsoNormal"><b><span
                  style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <a
                  class="moz-txt-link-abbreviated"
                  href="mailto:users-bounces@lists.kolab.org">users-bounces@lists.kolab.org</a>
                [<a class="moz-txt-link-freetext"
                  href="mailto:users-bounces@lists.kolab.org">mailto:users-bounces@lists.kolab.org</a>]
                <b>On Behalf Of </b>Stephen Switzer<br>
                <b>Sent:</b> Monday, September 12, 2016 12:13 AM<br>
                <b>To:</b> <a class="moz-txt-link-abbreviated"
                  href="mailto:users@lists.kolab.org">users@lists.kolab.org</a><br>
                <b>Subject:</b> 389 Directory Server error<o:p></o:p></span></p>
          </div>
        </div>
        <p class="MsoNormal"><o:p> </o:p></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">I
            recently was looking at 9folders (android client) and why I
            can't see any folders on it other than inbox & sent. I
            decided to see what updates were available on Kolab16 under
            Centos. After the update, I'm now running 7.2.1511.<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">Once
            the update was done, I rebooted, and quickly noticed that I
            could not send email.I sa errors like this in the maillog:<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">Sep
            11 23:01:14 kolab16 postfix/trivial-rewrite[11366]: warning:
            <a class="moz-txt-link-freetext"
              href="ldap:/etc/postfix/ldap/mydestination.cf">ldap:/etc/postfix/ldap/mydestination.cf</a>:
            table lookup problem<br>
            Sep 11 23:01:16 kolab16 imaps[3445]: badlogin: localhost
            [127.0.0.1] login [SASL(-13): authentication failure:
            checkpass failed]<br>
            Sep 11 23:01:24 kolab16 postfix/trivial-rewrite[11366]:
            warning: dict_ldap_connect: Unable to bind to server <a
              class="moz-txt-link-freetext" href="ldap://localhost:389">ldap://localhost:389</a>
            with dn uid=kolab-service,ou=Special Users,dc=sbsroc,dc=com:
            -5 (Timed out)<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">Somehow
            I didn't notice the ldap error at first glance and looked at
            other things, noticing the following in
            /var/log/kolab/pykolab.log:<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">2016-09-11
            23:04:02,420 pykolab.wallace ERROR Module
            resources.heartbeat() failed with error: Traceback (most
            recent call last):<br>
              File
            "/usr/lib/python2.7/site-packages/wallace/__init__.py", line
            89, in modules_heartbeat<br>
                modules.heartbeat(module, lastrun)<br>
              File
            "/usr/lib/python2.7/site-packages/wallace/modules.py", line
            128, in heartbeat<br>
                return modules[name]['heartbeat'](*args, **kw)<br>
              File
            "/usr/lib/python2.7/site-packages/wallace/module_resources.py",
            line 417, in heartbeat<br>
                resource_dns = auth.find_resource('*')<br>
              File
            "/usr/lib/python2.7/site-packages/pykolab/auth/__init__.py",
            line 220, in find_resource<br>
                result = self._auth.find_resource(address)<br>
              File
            "/usr/lib/python2.7/site-packages/pykolab/auth/ldap/__init__.py",
            line 765, in find_resource<br>
                self._bind()<br>
              File
            "/usr/lib/python2.7/site-packages/pykolab/auth/ldap/__init__.py",
            line 1435, in _bind<br>
                self.ldap.simple_bind_s(bind_dn, bind_pw)<br>
              File
            "/usr/lib64/python2.7/site-packages/ldap/ldapobject.py",
            line 837, in simple_bind_s<br>
                res =
            self._apply_method_s(SimpleLDAPObject.simple_bind_s,*args,**kwargs)<br>
              File
            "/usr/lib64/python2.7/site-packages/ldap/ldapobject.py",
            line 818, in _apply_method_s<br>
                return func(self,*args,**kwargs)<br>
              File
            "/usr/lib64/python2.7/site-packages/ldap/ldapobject.py",
            line 208, in simple_bind_s<br>
                resp_type, resp_data, resp_msgid, resp_ctrls =
            self.result3(msgid,all=1,timeout=self.timeout)<br>
              File
            "/usr/lib64/python2.7/site-packages/ldap/ldapobject.py",
            line 469, in result3<br>
                resp_ctrl_classes=resp_ctrl_classes<br>
              File
            "/usr/lib64/python2.7/site-packages/ldap/ldapobject.py",
            line 476, in result4<br>
                ldap_result =
self._ldap_call(self._l.result4,msgid,all,timeout,add_ctrls,add_intermediates,add_extop)<br>
              File
            "/usr/lib64/python2.7/site-packages/ldap/ldapobject.py",
            line 99, in _ldap_call<br>
                result = func(*args,**kwargs)<br>
            TIMEOUT<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">When
            I finally honed in on the ldap server, I tried to start it:<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">[root@kolab16
            ~]# systemctl restart <a moz-do-not-send="true"
              href="mailto:dirsrv@service.service">dirsrv@service.service</a><br>
            Job for <a moz-do-not-send="true"
              href="mailto:dirsrv@service.service">dirsrv@service.service</a>
            failed because a configured resource limit was exceeded. See
            "systemctl status <a moz-do-not-send="true"
              href="mailto:dirsrv@service.service">dirsrv@service.service</a>"
            and "journalctl -xe" for details.<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">So
            I ran the suggestion:<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">[root@kolab16
            ~]# journalctl -xe<br>
            Sep 11 23:17:44 kolab16.sbsllc.local imaps[12089]: starttls:
            TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256
            bits reused) no authentication<br>
            Sep 11 23:17:46 kolab16.sbsllc.local imaps[11890]: badlogin:
            localhost [127.0.0.1] plaintext <a moz-do-not-send="true"
              href="mailto:odoo@mydomain.com">odoo@mydomain.com</a>
            SASL(-13): authentication failure: checkpass fai<br>
            Sep 11 23:18:14 kolab16.sbsllc.local imaps[12089]:
            timeout_select: reading from ptloader: Connection timed out<br>
            Sep 11 23:18:14 kolab16.sbsllc.local imaps[12089]: ptload
            failed: but canonified <a moz-do-not-send="true"
              href="mailto:support@mydomain.com">support@mydomain.com</a>
            -> <a moz-do-not-send="true"
              href="mailto:support@mydomain.com">support@mydomain.com</a><br>
            Sep 11 23:18:16 kolab16.sbsllc.local polkitd[926]:
            Registered Authentication Agent for
            unix-process:12166:120602 (system bus name :1.36
            [/usr/bin/pkttyagent<br>
            Sep 11 23:18:16 kolab16.sbsllc.local systemd[1]: Failed to
            load environment files: No such file or directory<br>
            Sep 11 23:18:16 kolab16.sbsllc.local systemd[1]: <a
              moz-do-not-send="true"
              href="mailto:dirsrv@service.service">dirsrv@service.service</a>
            failed to run 'start' task: No such file or directory<br>
            Sep 11 23:18:16 kolab16.sbsllc.local systemd[1]: Failed to
            start 389 Directory Server service..<br>
            -- Subject: Unit <a moz-do-not-send="true"
              href="mailto:dirsrv@service.service">dirsrv@service.service</a>
            has failed<br>
            -- Defined-By: systemd<br>
            -- Support: <a moz-do-not-send="true"
              href="http://lists.freedesktop.org/mailman/listinfo/systemd-devel">http://lists.freedesktop.org/mailman/listinfo/systemd-devel</a><br>
            -- <br>
            -- Unit <a moz-do-not-send="true"
              href="mailto:dirsrv@service.service">dirsrv@service.service</a>
            has failed.<br>
            -- <br>
            -- The result is failed.<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">The
            389 server is not running... I couldn't log in to roundcube,
            could send email with thunderbird, etc. the web admin panel
            also didn't let me log in. Since the auth backend is down,
            that's expected.<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">I
            rolled back to a snapshot of this virtual machine, and
            booted it up... same issue!! Since the old versio behaved
            the same way, I went back to the newly updated snapshot. I
            figure if it's failing, I might as well work on the latest
            version.<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">After
            letting it sit for a while during my google research, I
            received a "new mail" desktop notification from my browser.
            Uhmmmmm. It started working on its own!<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">I
            checked the service status, and it still says it failed:<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">[root@kolab16
            ~]# systemctl status <a moz-do-not-send="true"
              href="mailto:dirsrv@service.service">dirsrv@service.service</a><br>
            ● <a moz-do-not-send="true"
              href="mailto:dirsrv@service.service">dirsrv@service.service</a>
            - 389 Directory Server service.<br>
               Loaded: loaded (<a moz-do-not-send="true"
              href="mailto:/usr/lib/systemd/system/dirsrv@.service">/usr/lib/systemd/system/dirsrv@.service</a>;
            enabled; vendor preset: disabled)<br>
               Active: failed (Result: resources)<br>
            <br>
            Sep 11 23:10:56 kolab16.sbsllc.local systemd[1]: Failed to
            load environment files: No such file or directory<br>
            Sep 11 23:10:56 kolab16.sbsllc.local systemd[1]: <a
              moz-do-not-send="true"
              href="mailto:dirsrv@service.service">dirsrv@service.service</a>
            failed to run 'start' task: No such file or directory<br>
            Sep 11 23:10:56 kolab16.sbsllc.local systemd[1]: Failed to
            start 389 Directory Server service..<br>
            Sep 11 23:10:56 kolab16.sbsllc.local systemd[1]: <a
              moz-do-not-send="true"
              href="mailto:dirsrv@service.service">dirsrv@service.service</a>
            failed.<br>
            Sep 11 23:10:56 kolab16.sbsllc.local systemd[1]: Starting
            389 Directory Server service....<br>
            Sep 11 23:18:16 kolab16.sbsllc.local systemd[1]: Failed to
            load environment files: No such file or directory<br>
            Sep 11 23:18:16 kolab16.sbsllc.local systemd[1]: <a
              moz-do-not-send="true"
              href="mailto:dirsrv@service.service">dirsrv@service.service</a>
            failed to run 'start' task: No such file or directory<br>
            Sep 11 23:18:16 kolab16.sbsllc.local systemd[1]: Failed to
            start 389 Directory Server service..<br>
            Sep 11 23:18:16 kolab16.sbsllc.local systemd[1]: <a
              moz-do-not-send="true"
              href="mailto:dirsrv@service.service">dirsrv@service.service</a>
            failed.<br>
            Sep 11 23:18:16 kolab16.sbsllc.local systemd[1]: Starting
            389 Directory Server service....<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">But...
            the LDAP port is open and listening:<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">[root@kolab16
            ~]# netstat -nap | grep 389 | grep "LISTEN "<br>
            tcp6       0      0 :::389                 
            :::*                    LISTEN      705/ns-slapd        <br>
            [root@kolab16 ~]# <o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">...and
            I'm still seeing errors all over the kolab logs.<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">2016-09-11
            23:46:54,908 pykolab.auth ERROR Traceback (most recent call
            last):<br>
              File
            "/usr/lib/python2.7/site-packages/pykolab/auth/ldap/__init__.py",
            line 3059, in _search<br>
                secondary_domains<br>
              File "<string>", line 10, in <module><br>
              File
            "/usr/lib/python2.7/site-packages/pykolab/auth/ldap/__init__.py",
            line 2738, in _persistent_search<br>
                resp_ctrl_classes={ecnc.controlType:ecnc}<br>
              File
            "/usr/lib64/python2.7/site-packages/ldap/ldapobject.py",
            line 476, in result4<br>
                ldap_result =
self._ldap_call(self._l.result4,msgid,all,timeout,add_ctrls,add_intermediates,add_extop)<br>
              File
            "/usr/lib64/python2.7/site-packages/ldap/ldapobject.py",
            line 99, in _ldap_call<br>
                result = func(*args,**kwargs)<br>
            TIMEOUT<o:p></o:p></span></p>
        <p><span
            style="font-size:10.0pt;font-family:"Verdana",sans-serif">There
            must be something wrong underlying, but the system is
            working... (I just sent this email!) I'd like to make sure
            it's working the the right reason and that it'll stay up.
            Thank you to anyone that can lend me some input.<o:p></o:p></span></p>
        <div>
          <p class="MsoNormal"><span
              style="font-size:10.0pt;font-family:"Verdana",sans-serif">--
              <o:p></o:p></span></p>
          <p><span
              style="font-size:10.0pt;font-family:"Verdana",sans-serif">Best
              regards,<o:p></o:p></span></p>
          <p style="margin:0in;margin-bottom:.0001pt"><strong><span
                style="font-size:10.0pt;font-family:"Verdana",sans-serif">Stephen
                H. Switzer</span></strong><span
              style="font-size:10.0pt;font-family:"Verdana",sans-serif">
              <br>
            </span><em><span
                style="font-family:"Verdana",sans-serif">Technical
                Consultant & System Engineer</span></em><span
              style="font-family:"Verdana",sans-serif"> <br>
              - VMware VSP <br>
              - Microsoft MCP, Desktop/Server</span><span
              style="font-size:10.0pt;font-family:"Verdana",sans-serif">
              <br>
              <br>
              <img moz-do-not-send="true"
                style="width:1.4583in;height:.4895in" id="_x0000_i1025"
src="http://www.switzerbusinesssolutions.com/images/SBS-Logo-139-46.png"
                name="graphics1" width="140" border="0" height="47"><br>
            </span><strong><span
                style="font-family:"Verdana",sans-serif">Switzer
                Business Solutions, LLC</span></strong><span
              style="font-family:"Verdana",sans-serif"><br>
              - VMware VIP Partner <br>
              - HP Authorized Business Development Partner <br>
              - Xorcom Certified Dealer</span><span
              style="font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
        </div>
      </div>
      <br>
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      <br>
      <pre wrap="">_______________________________________________
users mailing list
<a class="moz-txt-link-abbreviated" href="mailto:users@lists.kolab.org">users@lists.kolab.org</a>
<a class="moz-txt-link-freetext" href="https://lists.kolab.org/mailman/listinfo/users">https://lists.kolab.org/mailman/listinfo/users</a></pre>
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