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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ok matt maybe I did something wrong. I ran the command /usr/bin/cyradm –t –u cyrus –w <password> and it let me in<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Then when I ran lam
<a href="mailto:user/justin@bryanhousing.org">user/justin@bryanhousing.org</a> is came back with listaclmailbox: no connection to server. So I tried to list mailboxes, even tried to show server version and it just keeps saying no connection to server. Did I
run the login command wrong or use the wrong user? I used the password that I setup for the Cyrus Admin during kolab setup.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Also I did delete that user Justin from the Kolab Web Admin portal, but I should be able to get it to list other mailboxes and I guess I didn’t login in correctly.
If I couldn’t get a new mailbox created for him that worked I figured there are some remnants or references left in cyrus from the corrupted mailbox that has been causing the issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> sandwormusmc@gmail.com [mailto:sandwormusmc@gmail.com]
<b>On Behalf Of </b>Matt Moldvan<br>
<b>Sent:</b> Thursday, June 20, 2013 8:23 AM<br>
<b>To:</b> William Reynolds; kolab-users@kolab.org<br>
<b>Subject:</b> Re: Mailbox not found issue [Scanned]<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">The permissions look okay, but you said they are mail:cyrus... they should be cyrus:mail, but that may have been a typo. If you haven't changed them manually or no one else has it's probably fine.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">One of our spool directories as an example:<o:p></o:p></p>
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<p class="MsoNormal">drwxr-xr-x 5 cyrus mail 4096 Aug 14 2012 ..<o:p></o:p></p>
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<p class="MsoNormal">drwx------ 3 cyrus mail 4096 Aug 23 2012 l<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If all the logons have primary e-mail and they're working fine, then that's probably okay, too, I just haven't seen that, personally.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">How about the output of the cyradm command? Can you run that command and in there type "lam user/<a href="mailto:justin@bryanhousing.org">justin@bryanhousing.org</a>*"? You may have to apply permissions within Cyrus for the account to
be able to access it's own mailbox.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">To run cyradm, we use the following string: /usr/bin/cyradm -t "" -u <someadminuid> -w <someadminpassword> <somecyrushost><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">From there you'll get the "cyradm>" prompt where you can type the lam commands and potentially use "sam user/<a href="mailto:justin@bryanhousing.org">justin@bryanhousing.org</a>*
<a href="mailto:justin@bryanhousing.org">justin@bryanhousing.org</a> all" to set the permissions.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If that doesn't work, go to the users spool directory, run "find . -name 'cyrus.*' -delete", then run "/usr/lib/cyrus-imapd reconstruct -rxf user/<a href="mailto:justin@bryanhousing.org">justin@bryanhousing.org</a>" to recreate the cyrus.*
files. I believe it's recommended to su to the cyrus user first before doing this...<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Jun 19, 2013 at 11:06 PM, William Reynolds <<a href="mailto:wreynolds@rrwds.net" target="_blank">wreynolds@rrwds.net</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Sorry it took so long to respond back. I looked at the spool directory (/var/spool) and permissions
on it are root:root rwxr-xr-x (0755). The permissions for the imap spool folder (/var/spool/imap) are mail:cyrus rwx------ (0700).</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I didn’t change any folder permissions that I remember so these are whatever they were set to when
CentOS 6 and Kolab 3 were installed.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">On the other part about the @ symbol in the maillog I checked and all the logons use the primary
email like it shows in the section of the maillog I pasted earlier. Is it supposed to be doing that? I left settings as default on the system. The only thing I changed was I unlocked it so it changed the primary email to be the first name, unlocked the locked
admin fields in the webadmin, and then set it to use SSL/TLS.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">When I remove a user out of the Kolab Web Admin portal I know it does not remove the mailbox folder
out of the imap folder, but does it remove references to the email addresses that were set to that user?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">If it does not I wonder if going in wherever and removing the references completely and then recreate
the user would help.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Will</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">
<a href="mailto:sandwormusmc@gmail.com" target="_blank">sandwormusmc@gmail.com</a> [mailto:<a href="mailto:sandwormusmc@gmail.com" target="_blank">sandwormusmc@gmail.com</a>]
<b>On Behalf Of </b>Matt Moldvan<br>
<b>Sent:</b> Wednesday, June 19, 2013 10:10 AM<br>
<b>To:</b> William Reynolds<br>
<b>Cc:</b> Matt Moldvan; <a href="mailto:kolab-users@kolab.org" target="_blank">kolab-users@kolab.org</a></span><o:p></o:p></p>
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<div>
<p class="MsoNormal"><br>
<b>Subject:</b> Re: Mailbox not found issue [Scanned]<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Jun 18 21:21:39 bha-mail imap[26347]: IOERROR: opening index
<a href="http://bryanhousing.org" target="_blank">bryanhousing.org</a>!user.justin: System I/O error<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">That line is the most concerning of the log entries... are the permissions correct on your spool directory? They should have the same user:group ownership that Cyrus runs as ("cyrus"
in our case).<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The "@" in the mailbox looks odd to me, too. We go by uid only, so I'm not sure how common that is in other implementations. Are the other user mailboxes specified the same way?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Jun 18, 2013 at 10:30 PM, William Reynolds <<a href="mailto:wreynolds@rrwds.net" target="_blank">wreynolds@rrwds.net</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ok so I have been looking at several things and ran the command to remove seen (/usr/lib/cyrus-imapd/cyr_userseen)
and it comes back saying it removed from only 4 actual mailboxes out of the 9 accounts actually setup on the system. Maybe I shouldn’t have run that command, but I read somewhere that it would reset seen states. I recreated that user I was having problems
with again and set the UID to something different than what was previously being used and I logged in as the new created account and instantly got the SYSTEM I/O error and it’s a completely empty mailbox.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I logged in as one of the other active mailboxes and one that it didn’t remove seen from and that
mailbox has no issues. What is going on here? I looked in the logs and saw nothing that stood out to me except this…</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">This is from /var/log/maillog</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:36 bha-mail imap[26311]: accepted connection</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:36 bha-mail master[26373]: about to exec /usr/lib/cyrus-imapd/imapd</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:36 bha-mail imap[26373]: executed</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:36 bha-mail imap[26373]: IOERROR: opening /var/lib/imap/user_deny.db: No such file or directory</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: imapd:Loading hard-coded DH parameters</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: SSL_accept() incomplete -> wait</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: SSL_accept() succeeded -> done</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: starttls: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits new) no authentication</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: client id: "name" "Roundcube" "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command" "/roundcubemail/"</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: ptload(): fetched cache record (<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a>)(mark 1371604091, current 1371608497, limit 1371597697)</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: ptload returning data</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: canonified
<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a> ->
<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: login: localhost [::1]
<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a> PLAIN+TLS User logged in SESSIONID=<bha-mail.bryanhousing.org-26311-1371608496-1></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: IOERROR: opening index
<a href="http://bryanhousing.org" target="_blank">bryanhousing.org</a>!user.justin: System I/O error</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:37 bha-mail imap[26311]: USAGE
<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a> user: 0.050992 sys: 0.010998</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail imap[17165]: accepted connection</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail imap[26347]: accepted connection</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail master[26380]: about to exec /usr/lib/cyrus-imapd/imapd</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail imap[26380]: executed</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail imap[26380]: IOERROR: opening /var/lib/imap/user_deny.db: No such file or directory</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail imap[17165]: imapd:Loading hard-coded DH parameters</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:38 bha-mail imap[17165]: SSL_accept() incomplete -> wait</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: SSL_accept() succeeded -> done</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: starttls: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits new) no authentication</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: client id: "name" "Roundcube" "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command" "/roundcubemail/?_task=mail&_refresh=1&_mbox=INBOX&_action=list&_remote=1&_unlock=loading1371608516946&_=1371608516949"</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: ptload(): fetched cache record (<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a>)(mark 1371604091, current 1371608499, limit 1371597699)</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: ptload returning data</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: canonified
<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a> ->
<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: imapd:Loading hard-coded DH parameters</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: login: localhost [::1]
<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a> PLAIN+TLS User logged in SESSIONID=<bha-mail.bryanhousing.org-17165-1371608498-1></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: SSL_accept() incomplete -> wait</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: IOERROR: opening index
<a href="http://bryanhousing.org" target="_blank">bryanhousing.org</a>!user.justin: System I/O error</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[17165]: USAGE
<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a> user: 0.058991 sys: 0.013997</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: SSL_accept() succeeded -> done</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: starttls: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits new) no authentication</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: client id: "name" "Roundcube" "version" "0.9.1" "php" "5.3.10" "os" "Linux" "command" "/roundcubemail/?_task=mail&_action=getunread&_remote=1&_unlock=0&_=1371608516954"</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: ptload(): fetched cache record (<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a>)(mark 1371604091, current 1371608499, limit 1371597699)</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: ptload returning data</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: canonified
<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a> ->
<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: login: localhost [::1]
<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a> PLAIN+TLS User logged in SESSIONID=<bha-mail.bryanhousing.org-26347-1371608498-1></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: IOERROR: opening index
<a href="http://bryanhousing.org" target="_blank">bryanhousing.org</a>!user.justin: System I/O error</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Courier New"">Jun 18 21:21:39 bha-mail imap[26347]: USAGE
<a href="mailto:justin@bryanhousing.org" target="_blank">justin@bryanhousing.org</a> user: 0.084987 sys: 0.008998</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a name="13f5f8c1ac3a2725_13f5a446d2002d9f__MailE"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">This is what shows when I logged in as the user that I started having problems with. Even the completely
new blank empty mailbox I created just before logging in gets the SYSTEM I/O error.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Will</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">
<a href="mailto:sandwormusmc@gmail.com" target="_blank">sandwormusmc@gmail.com</a> [mailto:<a href="mailto:sandwormusmc@gmail.com" target="_blank">sandwormusmc@gmail.com</a>]
<b>On Behalf Of </b>Matt Moldvan</span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
<b>Sent:</b> Tuesday, June 18, 2013 2:37 PM<o:p></o:p></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>To:</b> William Reynolds;
<a href="mailto:kolab-users@kolab.org" target="_blank">kolab-users@kolab.org</a><o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
<b>Subject:</b> Re: Mailbox not found issue [Scanned]<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Do you see any useful information in /var/log/maillog on the server? Or in the RoundCube logs?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">By the way, a Google search turned up this: <a href="http://roundcube-webmail.10982.n7.nabble.com/STATUS-System-I-O-error-td5540.html" target="_blank">http://roundcube-webmail.10982.n7.nabble.com/STATUS-System-I-O-error-td5540.html</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Corrupt seen db in the above case, and another Google search for "fix seen database Cyrus" brought up <a href="http://arstechnica.com/civis/viewtopic.php?f=16&t=215223" target="_blank">http://arstechnica.com/civis/viewtopic.php?f=16&t=215223</a>,
which seems to say to rename the seen file for that user. I tried it in our environment and logged in as the user, didn't cause any issues...<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Jun 18, 2013 at 3:30 AM, William Reynolds <<a href="mailto:wreynolds@rrwds.net" target="_blank">wreynolds@rrwds.net</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I am using Centos 6. I tried the command Matt gave and it seemed to have a bad reaction. After I ran the command it now says SYSTEM I/O ERROR when I login to roundcube as that user.<o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><br>
<br>
-----Original Message-----<br>
From: <a href="mailto:kolab-users-bounces@kolab.org" target="_blank">kolab-users-bounces@kolab.org</a> [mailto:<a href="mailto:kolab-users-bounces@kolab.org" target="_blank">kolab-users-bounces@kolab.org</a>] On Behalf Of Paul Klos<br>
Sent: Tuesday, June 18, 2013 1:46 AM<br>
To: <a href="mailto:kolab-users@kolab.org" target="_blank">kolab-users@kolab.org</a><br>
Subject: Re: Mailbox not found issue [Scanned]<o:p></o:p></p>
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<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If you're on Debian, you'll need version 2.4.17-5 because the reconstruct utility wasn't shipped in earlier versions. You may need to enable the development repository to install
that.<br>
<br>
Cheers,<br>
<br>
Paul<br>
<br>
Matt Moldvan schreef op 2013-06-18 3:54:<br>
> Depends on the back end you're using... if it's Cyrus, you can do a<br>
> "/usr/lib/cyrus-imapd/reconstruct -rxf user/someuid". You may want to<br>
> remove old cyrus.* files in the users spool directory first in case<br>
> those are corrupt for some reason. The reconstruct may not be in<br>
> /usr/lib/cyrus-imapd in your case, but it shouldn't be too difficult<br>
> to find if it's not...<br>
><br>
> Hope that helps,<br>
> Matt.<br>
><br>
> On Mon, Jun 17, 2013 at 7:23 PM, William Reynolds<br>
> <<a href="mailto:wreynolds@rrwds.net" target="_blank">wreynolds@rrwds.net</a>> wrote:<br>
><br>
>> I got a call today that a user’s mailbox apparently was having<br>
>> issues. I get there and have the particular user log in to roundcube<br>
>> and it allows him to log in and the message pops up mailbox not found<br>
>> or something to that effect. So I take a quick look and I see the<br>
>> mailbox folder and messages in there but it seems this user hasn’t<br>
>> even been getting messages for a couple days to his mailbox.<br>
>><br>
>> I create a new user account in webadmin to get him going so he can<br>
>> keep working and now I need to I guess issue the reconstruct command<br>
>> on his new mailbox so it will reindex the old mailbox now that I have<br>
>> those files moved to the new one.<br>
>><br>
>> How do I issue the reconstruct command on kolab 3? Ive been searching<br>
>> around but the wiki site was no use, and the various cyrus commands I<br>
>> tried do not work either.<br>
>><br>
>> <br>
>><br>
>> Thanks Will<br>
>><br>
>> <br>
>><br>
>> WM. REYNOLDS<br>
>><br>
>> President<br>
>><br>
>> RRWDS Co.<br>
>><br>
>> TOLL FREE 855 GO RRWDS (855.467.7937)<br>
>><br>
>> OFFICE 979.383.2953 x2501 | CELL 979.204.4658<br>
>><br>
>> <a href="http://www.rrwds.com" target="_blank">www.rrwds.com</a> [1]<br>
>><br>
>> <br>
>><br>
>> Small & Medium Business<br>
>> State & Local Government<br>
>><br>
<br>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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