ptload(): bad response from ptloader server: identifier not found

[FoxNET Support]

Hello 
I have this error message when creating additional accounts. 

Feb 22 19:01:56 spool imaps[29562]: ptload(): bad response from ptloader server: identifier not found 
Feb 22 19:01:56 spool imaps[29562]: ptload completely failed: unable to canonify identifier: demo at domain.com 
Feb 22 19:01:56 spool imaps[29562]: SASL bad userid authenticated 
Feb 22 19:01:56 spool imaps[29562]: badlogin: localhost.localdomain [127.0.0.1] PLAIN [SASL(-13): authentication failure: bad userid authenticated] 
Feb 22 19:01:58 spool imaps[29563]: inittls: Loading hard-coded DH parameters 
Feb 22 19:01:58 spool imaps[29563]: starttls: TLSv1.2 with cipher ECDHE-RSA-AES256-SHA384 (256/256 bits reused) no authentication 

Mz 
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